Medical Support Specialist
1 week ago
We are seeking a detail-oriented and patient-focused Medical Support Specialist to assist in day-to-day clinical operations, patient communication, and administrative coordination. This role requires strong communication skills, familiarity with medical systems, and experience handling patient data with care and confidentiality.
Key Responsibilities
Call & Scheduling Management
- Handle inbound and outbound VoIP calls with professionalism and empathy.
- Schedule and reschedule appointments in Athena Health or similar EHR systems.
- Route messages and tasks to appropriate staff members efficiently.
Patient Follow-Up
- Conduct outreach calls and send appointment reminders to new and returning patients.
- Manage no-show communications and coordinate rescheduling as needed.
Insurance & Authorization
- Verify insurance details through payer portals.
- Record copay and coinsurance information accurately in Athena.
- Submit and monitor prior authorization requests.
Medical Assistant & Documentation Support
- Assist medical assistants with patient follow-ups and documentation.
- Log patient interactions and ensure accurate task routing within Athena.
Administrative Support
- Provide light assistance with recruiting or marketing tasks as needed.
Experience and Proficiency
- Excellent English communication skills (written and verbal).
- Minimum of 1 year of experience in medical assistance or support roles.
- Hands-on experience with Athena Health or similar EHR systems is required.
- Must adhere to HIPAA compliance, including use of multi-factor authentication (MFA) and secure data practices.
- Bilingual in English and Spanish preferred for one designated position.
Job Type: Full-time
Benefits:
- Work from home
Work Location: Remote
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