IT Admin Assistant

5 days ago

Philippines ConnectOS Full time ₱250,000 - ₱500,000 per year

Position Title: IT Admin Assistant

Working Setup: Hybrid (3 days onsite, 2 days WFH)

Working Hours: 6 AM to 3 PM PHT

Requirement Overview:

The I.T Administration Officer's role is to request, organize and process a range of I.T services and documents for CW Retail group. This is done while working amongst a team of IT Administration Officers by retrieving our customers' requirements and contacting our vendors to organize the relevant services. The officer is also responsible for retrieving, maintaining, and processing documents related to various IT services, accounts, invoices, job sheets, expenses, and licensing. Reporting directly to IT Vendor Manager the officer will need to ensure responsibilities are completed successfully and delivered in full.

KEY RESPONSIBILITIES

  • Order and maintain records of telecommunication and data services
  • Telephone, Cellular, FAX, NBN, Fibre.
  • Ensure all IT accounts are paid in full and on time
  • Retrieve, record and process IT Invoices
  • Communicate with vendors when required
  • Maintain application licenses, and procurement of licences.
  • Process management requirements
  • Expense forms, Travel, Accommodation expenses.
  • Evaluating and processing of external documentation
  • Change of Ownership forms, Purchase Orders and associated approvals.
  • Maintain purchases made by the department and adhering to payment terms and conditions.
  • Maintain contract database and vendor details are as up to date as possible in service now.

SELECTION CRITERIA

  • Has extensive procurement, vendor management, and contract handling experience.
  • Has experience with ServiceNow
  • Has MS365 Fundamentals Certifications (preferred)
  • Ability to demonstrate high level of effective team management
  • Ability to work in a team and collaborative environment
  • Ability to develop and maintain systems and processes for IT engineering
  • Ability to work under pressure, prioritise tasks and meet deadlines
  • Ability to communicate effectively and summarise information to management, team and customers
  • Demonstrated focus on customer service excellence
  • Excellent telephone manner and language communication skills
  • Basic understanding of IT infrastructure and technologies
  • Skilled in MS Excel (populating and maintaining spreadsheets)
  • Demonstrated high degree of self-motivation
  • Must possess strong written and verbal communication skills
  • Highly organized and with an ability to priorities and multitask
  • A preparedness to take the initiative and a strong desire to achieve results
  • Excellent analytic skills and the ability to make major decisions
  • A preparedness to take the initiative and a strong desire to achieve results
  • Able to adapt to the demands of our agile and rapid environment

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