NDIS / Home Care Virtual Assistant (with Xero Bookkeeping Experience)

We are hiring a full-time Virtual Assistant to support an Australian Home Care / NDIS provider. The role combines day-to-day admin work with basic bookkeeping in Xero, within a home care/NDIS environment.

You'll be working closely with the Australian team on client admin, invoicing, scheduling support, and general back-office tasks.

This is a long-term, work-from-home role.

Key Responsibilities

Administration & NDIS / Home Care Support

• Manage emails and general correspondence
• Assist with client/admin documentation and records
• Support rostering and schedule changes for the care team
• Update internal records, service notes, and files
• Assist with onboarding client documentation and forms
• General VA/admin tasks as needed by the Australian team

Bookkeeping (Xero)

• Prepare and send invoices in Xero
• Perform basic reconciliations and transaction coding
• Process bills/expenses and maintain records
• Support other basic finance-related admin tasks as required

Other Possible Tasks (depending on experience)

• Assisting with website content updates
• Assisting with social media posting and scheduling
• Helping document SOPs and internal processes

(These are "nice to have" tasks, not core requirements.)

Must-Have Requirements

(Please only apply if you meet all of these.)

• Australian Home Care / NDIS / SCHADS experience Minimum 1 year working for an Australian Home Care, NDIS, or SCHADS provider (admin, coordination, scheduling, billing, or operations).

• Bookkeeping experience using Xero Minimum 1 year of real-world bookkeeping experience in Xero (invoicing + basic reconciliations). Training-only or simulation experience does not count.

• Virtual Assistant / Admin background Professional admin or VA experience in a business environment — email management, documentation, coordination, and follow-ups.

• Strong English communication skills Clear written English for email and documentation. Confident verbal communication when required.

• Work-from-home readiness Reliable internet connection and a quiet, professional workspace. Able to work 5:00 AM–2:00 PM PH time, Monday to Friday.

Preferred (Nice to Have)

You do not need all of these to apply, but they will be an advantage:

• Experience using ShiftCare or other rostering software (e.g. Brevity, Deputy, CareMaster)
• Experience with Motion or other task/project management tools
• Experience creating SOPs (e.g. Scribe, Loom, etc.)
• Website updates (WordPress, Wix, or similar)
• Social media posting or page management

Work Setup

• Full-time, 40 hours per week
• Monday to Friday
• 5:00 AM–2:00 PM PH time (aligned to Australian business hours)
• Permanent work-from-home

Compensation & Benefits

• ₱40,000 per month
• Standard company benefits (including HMO & 13th month pay)
• Long-term, stable role with an Australian client

How to Apply

Shortlisted candidates will be asked to complete a brief screening form to confirm experience with tools (e.g. Xero, ShiftCare, Motion, Scribe) and NDIS/home care background.

Job Type: Full-time

Pay: Up to Php40,000.00 per month

Benefits:

• Company events
• Health insurance
• Work from home

Application Question(s):

• Do you have MORE THAN 1 year of real bookkeeping experience using Xero (invoicing + reconciliations)?

• Do you have strong written and spoken English communication skills?

• Are you able to work full-time, Monday to Friday, 5:00 AM–2:00 PM PH time?

• Do you have at least 1 year experience working for an Australian Home Care, NDIS, or SCHADS organisation?

(Any admin, coordination, billing, scheduling, or ops role counts.)

• Do you have professional Virtual Assistant or administrative experience (email management, documentation, coordination)?

Work Location: Remote