Operations Manager

Credit Corp Group stand out as exceptional debt collection agencies. With a robust team of over 2100 professionals, we have offices located in Australia, the USA, New Zealand, and the Philippines.

As an ASX200 company, Our Manila site supports all Credit Corp businesses globally with the primary focus four in Manila – Collection Services, AUS Debt Purchase, US Debt Purchase and CCFS Lending and collections

Our performance in recent years has been impressive, and we are continually expanding. Central to our business values are fairness, respect, and inclusion for all our clients and employees and in line with our company vision "Always Ahead".

As a CreditCorp Inc. Operations Manager, you will be reporting directly to the Regional Operations Manager and in partnership with other Operations Managers. You will also have direct involvement with the Country Operations Manager.  You will work towards developing and recommending strategies, processes, procedures, policies and controls to facilitate the achievement of targeted performance.

This is a full-time Work-from-office role.

Your role and goal:

• Strong business acumen, enthusiastic engagement strategies & a drive to develop new and existing Team Managers and Team Leaders.
• You will operate with a fair degree of autonomy and will be tasked with ensuring the ongoing harmony and success within the Collection Services operation
• Responsible for delivering on the site's revenue performance, whilst maximising engagement and productivity of the business unit. This role will require you to manage a variety of external client relationships across a variety of portfolios
• Ability to manage different SLA's across a range of different clients
• Forward thinker who will contribute to scaling up the Philippines Collection Services business
• Proactively identify gaps in processes, systems, and technology
• Provide support in improving our digital strategies
• Manage onshore and offshore stakeholder requirements and expectations

What's in it for you:

• Inspire and become a role model within the leadership team fostering the core principles and values of the company (Doing the right thing, Making it happen, Being open and honest )
• The opportunity to innovate and implement new initiatives to achieve better outcomes for Credit Corp and its stakeholders
• The ability to influence and make a difference
• Enjoy working in a flexible Day shift catering to both NZ and AU business hours.
• Free breakfast choices
• Free fresh fruits twice a week
• Group life insurance coverage on day 1
• HMO benefits on your first day + dependents upon tenure
• Retirement package to insure your future
• Free career development programs
• Competitive monthly salary package with performance appraisals and performance incentives
• Experience work-life balance in a culture-friendly environment

The successful Candidate must have:

• 3-5 year as manager experience in an international (BPO) credit and collections environment or similar relevant role
• Experience handling client facing responsibilities
• Strong time and people management skills
• Resilient critical thinking skills and ability to exercise sound judgement
• Excellent analytical skills and an eye for detail
• Outstanding leadership and managerial skills
• Good problem solving skills  and results-driven
• Ability to foster an engaging positive, and energetic team environment
• Ability to deliver constructive feedback that builds relationship as well as achieve results
• Strong track record of developing well-rounded  Managers/Supervisors and Members
• Exposure in providing peer support to the site
• Advanced understanding of negotiation and skip tracing concepts
• Solution focused negotiator with effective resolution skills
• Supportive of change, and business direction
• Ability to work well under pressure, manage competing priorities and multiple tasks at one time
• Ability to identify performance gaps, articulate specific solutions and execute plans independently
• Ability to work on strict deadlines

To be considered for the role, you need to have a proven track record of success and commitment in your current position. If you believe you have the skills to excel in this role, we would be thrilled to hear from you.

Apply today and experience the Credit Corp difference