Operations Manager
2 weeks ago
Job Summary:
The Operations Manager is responsible for driving operational excellence across a cluster of retail stores in the fragrance, skin care, and hair color categories. This role ensures smooth day-to-day store operations, consistent compliance with company standards, and supports Area Managers in achieving business performance targets. The position focuses on operational efficiency, process consistency, inventory control, and team capability building — ensuring that every store delivers a high-quality customer experience and contributes to overall business growth.
Scope of Role:
- Geographic/Cluster Oversight: Responsible for operational performance across assigned stores/areas, working through and with Area Managers.
- Operational Standards: Ensures all stores consistently implement company SOPs, brand guidelines, and compliance requirements.
- Inventory & Stock Management: Oversees stock availability, turnover, shrinkage prevention, and efficiency of inventory processes.
- Performance Support: Partners with Area Managers to identify underperforming stores and implements corrective actions.
- People & Training: Supports Area Managers in training store staff on operational best practices; drives a culture of accountability and continuous improvement.
- Reporting & Insights: Provides regular operational reports, insights, and recommendations to senior management.
- Travel: Requires frequent store visits to monitor, audit, and guide operational performance.
Key Responsibilities:
- Optimize day-to-day operational processes to improve store efficiency and customer satisfaction.
- Partner with Area Managers to resolve operational bottlenecks and support achievement of sales and service KPIs.
- Use data and analytics to identify opportunities for cost savings, efficiency gains, and improved store performance.
- Oversee stock control and supply chain alignment to prevent out-of-stock or overstock issues.
- Ensure operational compliance with company policies, health & safety, and brand standards.
- Conduct regular audits and implement corrective measures where needed.
- Facilitate training programs to strengthen staff capabilities in operations, compliance, and customer service.
- Promote operational consistency and continuous improvement across all assigned stores.
Qualifications & Skills:
- Bachelor's degree in Business Administration, Retail Management, or Operations.
- Minimum 10 years' retail operations experience, including 3+ years managing multiple outlets.
- Strong background in operational management, inventory optimization, and compliance.
- Proven leadership skills with experience managing Area Managers or equivalent roles.
- Analytical mindset with ability to translate data into practical actions.
- Excellent communication, problem-solving, and people management skills.
- Willingness to travel frequently.
Job Types: Full-time, Permanent
Pay: Php60, Php80,000.00 per month
Ability to commute/relocate:
- Makati: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- How many stores have you managed at one time?
- What product categories have you handled?
- Which industries have you worked in (e.g., beauty, fashion, FMCG, electronics)?
- What's the largest team size you've supervised directly or indirectly?
- Have you managed franchise, company-owned, or both types of stores?
- What regions or territories have you covered in your past roles?
- What's your experience with inventory systems or retail technology tools?
Education:
- Bachelor's (Preferred)
Work Location: In person
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