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Customer Service Rep

2 weeks ago

Makati City, National Capital Region, Philippines Manpower Outsourcing Services, Inc. Full time ₱180,000 - ₱360,000 per year
  • Interact with customers to solve issues and questions about products, services, and policies
  • Maintain a positive and friendly tone with customers at all times
  • Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally
  • Establish new customer accounts and record account information, like phone numbers or addresses, on your digital platform
  • Listen to customer complaints and try to identify the cause of their problem to your best ability
  • Identify the appropriate response and strategy to solve customer issues as quickly as possible
  • Relegate unique customer cases to supervisors or the appropriate department and provide context when necessary
  • Be able to manage large amounts of phone calls, chats, emails, and other communication channels
  • Address customer inquiries and concerns promptly and accurately

Qualifications:

  • High school diploma and general education required, bachelor's degree preferred
  • Proven call center or customer service experience preferred. Previous gaming tech support will be an advantage
  • Strong soft skills and communication skills
  • Flexibility to work multiple shifts, including during the weekends or on holidays
  • Must be willing to take part in required initial training
  • Willingness to become familiar with the products and services of the company
  • Can work efficiently and manage time accordingly
  • Must have excellent organizational and multitasking skills