
Customer Service Representative
7 days ago
Enshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest-growing companies in the US, our commitment to pushing the extra mile helps our clients reach their business' optimal growth potential, may it be from the ground up or by innovative transformation.
Our Team Is Composed Of Hand-picked Talented Individuals Adapted To Handle Themselves In a Balanced Environment Of Smart And Hard Work While Maintaining a Dynamic Relationship With Stakeholders, Leaders, And Team Members. Important Decisions Revolve Around The Guidance Of Our Core Values, Especially When Choosing The Right People
- Grit. We never give up. We don't always know the answer, but we don't give up until we crack it. Sticking at it makes us stronger.
- Curiosity. We want to know you, what makes you tick and what it will take to help you grow.
- Learning. Learning is the key to mobility, growth, and transformation. It's a commitment. We're committed.
- Grace. The unconditional love for our fellow man. What is this world without love – merely a transactional scorecard of winners and losers. We don't want to reinforce that operating system. We are driving a paradigm shift to an infinite mindset where we start from the knowledge that there is plenty to go around.
- Honesty & Sincerity. Being true to ourselves. Being honest, being open, trustworthy and truthful. Sincerity provides depth to honesty, as our honesty at times can even betray us, as we all hide behind our deep pain and hurt.
- Integrity. Integrity is standing up for what we believe is right and living by our highest values.
Our philosophy leads us to invest in the best people we can find, and working side by side, we help them build the career paths they deserve.
Don't just take our word for it; experience the growth yourself
If you don't know where to start, check us out at
.
Essential Duties And Responsibilities
- Manage about 2 to 4 Team Leaders.
- Responsible for the team performance monitoring and validation
- Responsible for the consistency and improvement of team captains' performance as shown in the performance scorecard and job satisfaction of the heroes, ensuring that the team can meet and exceed the set client's KPI targets.
- Responsible for knowing and addressing the heroes' challenges and the needed help to perform and achieve success in their job, bridging between the upper management and the leadership group in any issues and areas of improvement.
- Help in collaboration and coordination with the support departments such as Quality, Training, Workforce, Reports and Data Analysis, Information Technology, Human Resources, and Recruitment in anything that could be helping out the Operations team.
- Provide a career path for the Advisors who would like to level up through an effective and comprehensive training plan.
- Practice and ensure compliance with all policies and procedures of the company.
- Coordinate and cooperate and collaborate with fellow coaches serving a shared customer base to ensure a seamless customer experience.
- Coordinate with Recruitment, IT, and liaising with the HR team.
- Solid experience and skills in conducting Weekly, Monthly or Quarterly Business Reviews
- Performs other duties as assigned.
Minimum Requirement Qualifications
- Bachelor's/College degree
- 2-5 years of experience working as a Team Captain or Team Manager
- With high-level initiatives, accountability, and self-motivation.
- She/he can build a productive and highly engaged work environment.
- Maintain calmness and composed under tight pressure and provocations.
- Ability to work independently and take responsibility for seeing things through to completion.
- Attention to detail.
- Open to feedback and criticism Demonstrated competency in the following areas is also required:
- Strong leadership, people management, administrative, and numeracy skills
- Strong written and verbal English communication skills
- Proven experience in developing and maintaining relationships with key internal and external Stakeholders.
- Team facilitation and training skills
- Proven ability to work to deadlines and under pressure with a positive attitude Language Skills
About Enshored
Enshored is the leading outsourcer for start-ups. We're here for the innovators, for the scalers. We're here for the creators, for the makers, for the horizon scanners who saw it and then went out there and built it. We believe that when our people thrive, our clients thrive too. When we all thrive, the world becomes a better place.
At Enshored, this means: We support our people to achieve their potential and contribute to their best ability through structured learning and career development. We embrace diversity. We understand that people are all different and need different challenges. We don't treat individuals as cogs in the machine. We provide the environment, tools, and support system to thrive.
-
Customer Service Representative
4 days ago
Pasig, National Capital Region, Philippines Transworld Systems Customer Service LLC Full time ₱104,000 - ₱130,878 per yearTSI (Transworld System Inc.)LOCATION: iSquare BLDG. Ortigas, Pasig CitySTART DATE: October 13 or 20, 2025CSR - US Utility Account (similar with MERALCO)Verint Assessment TA Interview Final Interview (Virtual process only)You can finish the assessment using your phone.Perks:Up to 30K package + uncapped monthly cash incentives.HMO Day 1 with 2 free...
-
Customer Service Representative
4 days ago
Pasig, National Capital Region, Philippines HealthQuist Inc. Full time ₱150,000 - ₱250,000 per yearCompany DescriptionHealthQuist is a revenue cycle management company located in Pasig. We specialize in providing customized full-service medical billing to our healthcare clients. Our services go beyond standard medical billing, offering additional benefits designed to maximize collections and increase efficiency for office staff. Our goal is to allow...
-
Customer Service Representative
4 days ago
Pasig, National Capital Region, Philippines Eastvantage Full time ₱600,000 - ₱1,200,000 per yearWe're Hiring: Customer Service Representative - Bi-Lingual (Mandarin/English) We are seeking a dedicated and bilingual Customer Service Representative to provide exceptional support to our Mandarin and English-speaking customers. The ideal candidate will have strong communication skills, cultural awareness, and the ability to resolve customer inquiries...
-
Customer Service Representative
3 weeks ago
Pasig, National Capital Region, Philippines Orica Limited Full timeCustomer Service RepresentativeDate: 1 Sept 2025Location: Pasig City, National Capital Region (NCR), PH, 1604Company: OricaAbout OricaAbout the roleWe are excited to announce a pivotal opportunity for a Customer Service Representative role to join our esteemed Orica GBS team in our Manila office in Pasig City. To consistently deliver a high standard of...
-
Customer Service Representative
4 days ago
Pasig, National Capital Region, Philippines Corqspace Full time ₱150,000 - ₱250,000 per yearCompany DescriptionCorqspace offers IT solutions to help businesses run their IT operations smarter, faster, and more reliably. We provide end-to-end support, from onboarding to after-sales, ensuring seamless integration and efficient system management. Our services are designed to meet the evolving needs of the modern business environment.Role...
-
Customer Service Representative
2 weeks ago
Pasig, National Capital Region, Philippines Asia Teleservices Inc Full time ₱300,000 - ₱360,000 per yearAsiatel Outsourcing (Asia Teleservices Inc ), a rapidly growing Business Process Outsourcing (BPO) company based in Ortigas Center, Pasig Philippines, is seeking dynamic and experienced candidates to be CUSTOMER SERVICE REPRESENTATIVE. With a team of 200 employees, we have been providing exceptional outsourcing services to our clients since 2006.Be a...
-
Customer Service Representative
4 days ago
Pasig, National Capital Region, Philippines Chempro QLD Pty Ltd Full time ₱400,000 - ₱1,200,000 per yearJob Title/Position: Customer Service Representative – Nursing Home Chemist AccountWe are seeking a dedicated and professional Customer Service Representative to join our team. This role involves supporting our nursing home customer accounts by managing enquiries, coordinating medication dispensing processes, assisting with the supply of packed and...
-
Customer Service Representative
4 days ago
Pasig, National Capital Region, Philippines Supcart Ph Full time ₱150,000 - ₱250,000 per yearCustomer Service RepresentativeWe're looking for a customer-focused and enthusiastic Customer Service Representative to join our growing team at Supcart PH. Based in our Pasig City office, you will play a vital part in ensuring our customers' needs are met with the utmost care and professionalism.What You'll DoHandle customer inquiries via phone, email, and...
-
Customer Service Representative
1 week ago
Pasig, National Capital Region, Philippines JOB CONNECT RESOURCES INC. Full time ₱216,000 per yearJob Connect Resources Inc.HIRINGCUSTOMER SERVICE REPRESENTATIVE (CHAT SUPPORT)With Experience in Customer Service representative (CSR)Local and International AccountScripts are providedWork-like SHOPEE or LAZADAGood communication skillsCustomer service orientedComputer LiterateBasic EnglishDeployment area will be at Ortigas CenterMonday to Friday working...
-
Customer Service Representative
4 days ago
Pasig, National Capital Region, Philippines Satellite Office Full time ₱250,000 - ₱500,000 per yearCUSTOMER SERVICE REPRESENTATIVEWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/AN CUSTOMER SERVICE REPRESENTATIVE ?We are seeking a proactive and...