Client Support Services Specialist

6 days ago

Bonifacio Global Metro Manila, Philippines Nasdaq, Inc. Full time

Why Nasdaq

When you work at Nasdaq, you're working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we're all valued for our unique perspective.

Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.

Here, we're committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

What We Offer

This is a permanent full-time role based in BGC, Taguig following a hybrid work model setup.

You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn & grow and rewards with a global impact we create.

In return, you will receive HMO coverage for you and your dependents, employee stock purchase plan, equity grant, retirement plan, annual bonus, free counseling sessions, subscription to e-learning platforms, fitness, wellness and more.

What You Will Do

Collaboration and Leadership:

  • Work closely with Customers and Internal Stakeholders.
  • Partner with different teams to resolve client-impacting issues.
  • Mentor junior team members and provide technical leadership.

Technical Solutions and Development:
  • Translate business requirements into technical solutions.
  • Create dashboards, reports within ServiceNow.
  • Ensure data integrity through imports/exports.
  • Maintain and support the ServiceNow platform and related environments.

Monitoring and Troubleshooting:
  • Monitor critical metrics and suggest improvements.
  • Respond to incidents and service requests, including on-call duties for critical issues.
  • Troubleshoot and resolve ServiceNow-related issues.

Documentation and Knowledge Sharing:
  • Document incidents and resolutions for knowledge sharing.

What We Expect

  • Strong analytical and troubleshooting skills within ServiceNow platform.
  • Proficiency with Power BI / Excel / Microsoft tools.
  • Working experience on ServiceNow: Cases, Requests, CSM Portal, Reporting.
  • Working experience on ServiceNow: Ticket creation, Ticket Categorization, Solution Delivery, Reporting and Analysis.
  • Proficiency with Co-pilot, AI tools and agentic workflow implementations.
  • Excellent communication and collaboration skills.
  • Ability to suggest and implement process improvements based on feedback and analysis.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Bachelor's degree in computer science or related field.
  • ITIL Foundation – Preferred
  • Amenable to work in a mid-shift schedule (5:30pm – 2:30am Manila time)

Does It Sound Like You?

Please follow through by clicking the "Apply" link and submitting your application. If your skills and experience are a match, we will be in touch soon. In the meantime, please visit our website and social media channels to learn more about our innovative business, inclusive culture and discover why Nasdaq Manila is Great Place To Work certified

  • Support Consultant

    6 days ago

    Bonifacio Global, Metro Manila, Philippines Ivoclar Vivadent Services & Support, Inc. Full time

    At Ivoclar, we're passionate about "Making People Smile," and we're seeking a detail-oriented Support Consultant (Digital) to join our dynamic global team. As a key member of our customer support team, you will play a crucial role in providing exceptional service and addressing customer inquiries.We believe in investing in our employees and fostering a...

  • Customer Support Specialist – Music Account

    6 days ago

    Bonifacio Global, Metro Manila, Philippines Global Group Innovative Services, Inc. Full time ₱360,000 - ₱540,000 per year

    Customer Support Specialist – Music Account (BGC | ₱25K–₱45K)Work Arrangement: Onsite – BGC, TaguigSalary Package: ₱25,000 – ₱45,000/monthSchedule: Night ShiftStart Date: October 21, 2025Target Hiring: 8 About the RoleTurn your passion for music into a rewarding career Join our team as a Customer Support Specialist – Music Account, where...

  • Partner Business Development Specialist

    5 days ago

    Bonifacio Global, Metro Manila, Philippines Manpower Outsourcing Services, Inc. Full time ₱900,000 - ₱1,200,000 per year

    About the role:The Partner Business Development Specialist is responsible for driving strategic partnerships by aligning with local ecosystem strategies, influencing partner operations, and generating revenue growth opportunities. The role involves conducting market research, developing and implementing business strategies, and collaborating with internal...

  • Client Service Specialist

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    MAS BTS Client Service Client Support Specialist Posted 1 day ago Overview Delivering world-class service and satisfaction to all clients internal, external, diverse and emerging. Maintaining focus to deliver results in a fast-pace and diverse environment. Escalate issues jeopardizing quality and deadlines and interact with affected management to negotiate...

  • Client Service Specialist

    3 weeks ago

    , Metro Manila, Philippines MicroSourcing Full time

    Sourcing and Digital Activations l Talent Solutions Discover your 100% YOU with MicroSourcing! Position: Client Service Specialist Work setup & shift: Onsite You'll have: Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and...

  • Executive Support Specialist

    1 week ago

    Bonifacio Global, Metro Manila, Philippines Ubiquity Full time ₱900,000 - ₱1,200,000 per year

    Summary:The Executive Support Specialist provides high-level administrative and project support to senior leadership. This role is responsible for managing executive calendars, coordinating meetings, preparing travel arrangements, and serving as a key liaison between executives and both internal and external stakeholders. The specialist will also assist with...

  • Client Support Specialist

    6 days ago

    Manila, National Capital Region, Philippines MicroSourcing Full time ₱250,000 - ₱500,000 per year

    Discover your 100% YOU with MicroSourcingPosition:Client Service SpecialistLocation:Ortigas, PasigWork setup & shift:Onsite | Day shiftWhy join MicroSourcing?You'll have:Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance...

  • It Service And Support Specialist

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Overview Explore numerous IT Support job opportunities matching your skills. These roles involve providing technical assistance, troubleshooting hardware and software issues, and ensuring smooth operation of computer systems. IT Support positions are available across various industries, offering diverse experiences and career growth. Responsibilities...

  • Client Support Specialist

    6 days ago

    Manila, National Capital Region, Philippines Emapta Full time

    Shape Global Projects Through Smart Collaboration Behind every winning project is a specialist who keeps communication flowing and details on point. That's where you come in. Turn your organizational skills into global impact. In this role, you'll be part of an international environmental services team driving projects that make communities safer and more...

  • Administrative Specialist

    5 days ago

    Bonifacio Global, Metro Manila, Philippines EG HOUSE MANAGEMENT CORPORATION Full time ₱900,000 - ₱1,200,000 per year

    About the role We are seeking an experienced Administrative Specialist to join our vibrant team at EG House Management Corporation in Bonifacio Global City, Taguig City. This full-time position will provide vital administrative support to our growing organization. As an Administrative Specialist, you will play a crucial role in ensuring the smooth running...