Client Support Services Specialist

2 weeks ago

Bonifacio Global Metro Manila, Philippines Nasdaq, Inc. Full time

Why Nasdaq

When you work at Nasdaq, you're working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we're all valued for our unique perspective.

Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.

Here, we're committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

What We Offer

This is a permanent full-time role based in BGC, Taguig following a hybrid work model setup.

You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn & grow and rewards with a global impact we create.

In return, you will receive HMO coverage for you and your dependents, employee stock purchase plan, equity grant, retirement plan, annual bonus, free counseling sessions, subscription to e-learning platforms, fitness, wellness and more.

What You Will Do

Collaboration and Leadership:

  • Work closely with Customers and Internal Stakeholders.
  • Partner with different teams to resolve client-impacting issues.
  • Mentor junior team members and provide technical leadership.

Technical Solutions and Development:
  • Translate business requirements into technical solutions.
  • Create dashboards, reports within ServiceNow.
  • Ensure data integrity through imports/exports.
  • Maintain and support the ServiceNow platform and related environments.

Monitoring and Troubleshooting:
  • Monitor critical metrics and suggest improvements.
  • Respond to incidents and service requests, including on-call duties for critical issues.
  • Troubleshoot and resolve ServiceNow-related issues.

Documentation and Knowledge Sharing:
  • Document incidents and resolutions for knowledge sharing.

What We Expect

  • Strong analytical and troubleshooting skills within ServiceNow platform.
  • Proficiency with Power BI / Excel / Microsoft tools.
  • Working experience on ServiceNow: Cases, Requests, CSM Portal, Reporting.
  • Working experience on ServiceNow: Ticket creation, Ticket Categorization, Solution Delivery, Reporting and Analysis.
  • Proficiency with Co-pilot, AI tools and agentic workflow implementations.
  • Excellent communication and collaboration skills.
  • Ability to suggest and implement process improvements based on feedback and analysis.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Bachelor's degree in computer science or related field.
  • ITIL Foundation – Preferred
  • Amenable to work in a mid-shift schedule (5:30pm – 2:30am Manila time)

Does It Sound Like You?

Please follow through by clicking the "Apply" link and submitting your application. If your skills and experience are a match, we will be in touch soon. In the meantime, please visit our website and social media channels to learn more about our innovative business, inclusive culture and discover why Nasdaq Manila is Great Place To Work certified

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