CSR - Claims (Alabang)

2 days ago

Ayala Alabang, National Capital Region, Philippines ACCPRO INTERNATIONAL Full time ₱288,000 per year

WE'RE HIRING | CSR – CLAIMS SSP FNOL

Work Locations:

Manila Site: 6th Floor, One E-Com Center, Harbor Drive, Mall of Asia Complex, Pasay City

Alabang Site: 9th–11th Floor, Vector Zone, Northgate Cyberzone, Filinvest City, Ayala Alabang, Muntinlupa City

Work Setup: Onsite

Schedule: Night Shift | Shifting | 2 Days Off

About the Role:

We are looking for a Customer Service Representative – Claims SSP FNOL who will handle customer inquiries and claims-related transactions with accuracy, professionalism, and empathy. You will serve as the first point of contact for claim submissions, ensuring smooth communication and excellent service delivery.

Key Responsibilities:

  • Handle customer inquiries and claims confidently through calls and written correspondence.
  • Foster and maintain strong client and customer relationships to ensure satisfaction.
  • Identify opportunities, develop account strategies, and propose effective solutions.
  • Clearly communicate brand and company policies to clients.
  • Discuss product/service features, benefits, and terms; prepare necessary reports and documentation using web-based tools or proprietary systems.
  • Apply effective problem-solving and negotiation skills in every interaction.

Qualifications:

  • At least 6 months of voice account experience (generic).
  • College graduate (any course).
  • Strong verbal and written communication skills.
  • Must be willing to work onsite and amenable to shifting schedules.

Perks and Benefits:

  • Competitive salary with monthly performance incentives.
  • Meal and other allowances.
  • Medical and dental coverage for employees.
  • HMO coverage for up to three dependents.
  • Training and professional development opportunities.

Join our growing team and start your career in claims support today

Deliver excellent customer service, develop your skills, and be part of a dynamic, supportive workplace.

Job Type: Full-time

Pay: From Php24,000.00 per month

Application Question(s):

    1. Years of experience do you have working as a Customer Service Representative/Call Center Agent?

  • Years of experience do you have working in a BPO International Voice Account?

  • What level of education have you completed?
  • What kind of account experience do you have, and how many years have you worked in each? Please select from the following options:
  • Travel
  • Telecom
  • Collections
  • Financial
  • Insurance
  • Healthcare
  • Others (please specify): 
  • Are you open to attending an onsite interview? 
  • What is your preferred working site?: 
  • Active email address:
  • Active viber number
  • Active mobile number:
  • Do you have a valid drivers license? 
  • Kindly provide your full name (First Name, Middle Name, Last Name):
  • Availability for virtual/oniste processing today or tomorrow (kindly indicate time from 10:30 AM - 6PM):

Work Location: In person

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