CSR - Collections Agent | URGENT
6 days ago
Customer Service Representative (Voice Account – Banking & Financial Collections Onsite | Shifting Schedule | 2 Days Off
Overview:
We're looking for a dedicated Customer Service Representative to join our team, handling voice-based transactions for a banking and financial account. This role requires strong communication skills, resilience in collections, and a customer-first mindset.
Qualifications:
- Senior High School graduate
- Minimum 1 year of international voice BPO experience, with at least 6 months in collections under a banking or financial account
- CEF Score: B1 or higher
- Willing to work onsite
- Amenable to a shifting schedule with two days off per week
Key Responsibilities:
- Handle inbound and outbound voice calls professionally and efficiently
- Manage customer inquiries, concerns, and account-related issues
- Perform collections tasks with empathy and adherence to compliance standards
- Maintain accurate records of customer interactions and transactions
- Collaborate with team leads and quality assurance for continuous improvement
What We Offer:
- Competitive compensation package
- Supportive team environment
- Opportunities for growth and development within the organization
Job Type: Permanent
Pay: Up to Php26,000.00 per month
Benefits:
- Company Christmas gift
- Company events
- Health insurance
Education:
- Senior High School (Required)
Experience:
- BPO: 1 year (Preferred)
- Collections CSR Account: 1 year (Required)
Work Location: In person
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