Customer Service Representative

2 weeks ago

Ayala Alabang, National Capital Region, Philippines Gavin Ventures, Inc. Full time ₱200,000 - ₱240,000 per year

ROLE OF DEPARTMENT:

  • Delivering information about company's offerings.
  • Providing proactive customer outreach.
  • Collecting and analyzing customer's feedback.
  • Resolving customer's technical or non-technical concerns.
  • Delivering information about company's offerings.
  • Handling customer complaints.

JOB RESPONSIBILITIES:

  • Listens and resolves the customer's concerns and queries
  • Maintains positive attitude and calmly
  • Responds to complaints, resolves issues and troubleshoots technical problems
  • Delivers information about a company's offerings
  • Provides pro-active and extra mile service
  • Collects and analyzes customer's feedback and responds to customer's reviews
  • Develops and documents knowledge into helpful content
  • Ensures prompt resolution of customer complaints and review feedback to continually improve the entertainment across platform
  • Identifies service gaps and establishes programs to address the gaps
  • Assist in driving the customer loyalty strategy of the platform and ensuring every agent have a strong education on desired programs

QUALIFICATIONS:

  • 2 years in College or Bachelor's Degree holder
  • 1 to 2 years experience as CSR (Chat/Call Support).
  • Good communication, reading comprehension and problem solving skills.
  • Must be willing to work onsite, 6 days a week, shifting schedule and holidays.

Job Type: Full-time

Pay: Php18, Php20,000.00 per month

Benefits:

  • Health insurance

Application Question(s):

  • How soon can you start?

Education:

  • Bachelor's (Required)

Language:

  • English (Required)

Work Location: In person

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