Level 1 Technician

1 week ago

Manila, National Capital Region, Philippines Agilitec IT Full time ₱42,000 - ₱63,000 per year

Salary: $1,100 - $1,300

Working Schedule: Monday through Friday, 9:00 AM 6:00 PM Central Time

Employer: MSP company operating in Austin, Texas

Benefits:

  • 13th Month Pay

  • HMO & Govt. Contribution Allowance on top of the salary (After a 90-day probationary period)

  • Personal Time Off (After a 90-day probationary period)

  • Internet Allowance

Overview:

This role focuses on maintaining and organizing client documentation within Hudu, managing license renewals, vendor coordination, and ensuring all technical records are current and standardized. The position supports operational efficiency by streamlining onboarding/offboarding processes, tracking critical IT assets, and creating internal knowledge resources. Over time, the role may expand to provide backup support for service coordination and basic Level 1 technical support tasks.

Responsibilities:

Hudu & Documentation Management (Core Role)

  • Maintain and audit client documentation (naming conventions, folder structure, permissions).
  • Create and maintain onboarding/offboarding checklists for clients and staff.
  • Standardize templates for assets, networks, passwords, and procedures.
  • Track software license expirations, domains, and SSL certificates.
  • Keep vendor and hardware warranty details up to date.
  • Collect missing documentation from techs (send reminders, follow up).
  • Help build internal knowledge base articles (with screenshots, step-by-step guides).
  • Create summaries or reference sheets for recurring issues.

Licensing, Renewals, and Vendor Coordination

  • Maintain a spreadsheet or Hudu record of all recurring software and vendor renewals (Ninja, Huntress, ThreatLocker, Egnyte, etc.).
  • Track renewal dates, contract terms, and notice periods.
  • Send reminders to tech or finance staff before renewals hit.
  • Request and store updated vendor quotes.
  • Verify that renewals align with current client counts.

Future - Backup for Service Coordinator

  • Monitor the HaloPSA queue for unassigned or aging tickets.
  • Manage ticket intake (categorization, prioritization, and assignment).
  • Schedule site visits, client onboarding calls, or project tasks.
  • Review time entries for completeness and consistency.
  • Follow up on tickets awaiting client responses.
  • Prepare daily/weekly AM review notes (ticket metrics, SLAs, escalations).
  • Act as a backup point of contact for the Service Desk when the coordinator is out.

Future - Level 1 / Technical Support Tasks

  • Password resets, account unlocks, MFA resets.
  • License assignment in Microsoft 365 or Google Workspace.
  • Basic workstation onboarding tasks (naming, asset tagging, Hudu entry).
  • Updating endpoint groups in NinjaOne.
  • Pushing standard software deployments via RMM.
  • Monitoring daily backup or antivirus reports and flagging exceptions.
  • Basic DNS/domain checks (expiration, MX records).

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