Systems and Technology Administrator

The Systems and Technology Administrator oversees technology related to access control, CCTV, and select intelligence technologies.  This role reports to the Systems and Technology Lead and supports regional GSS managers, the Global Security Operations Center, and other internal stakeholders with the physical security systems that are used as part of their duties.

What you'll be doing

• Regularly troubleshoots access control system issues

• Troubleshoots basic networking problems

• Maintain records and document maintenance activity 

• Assist the Systems and Technology Lead during new construction projects to determine layout for security equipment like badge readers and cameras

• Partners with stakeholders in Workplace Experience and IT to solve problems related to access control or CCTV systems. 

• Potential to travel up to 10% of the year

What you bring to the role

• Experience with access control systems programming

• Basic understanding of doors, door hardware and typical electric and electro-mechanical locking systems

• Experience with the setup of IP camera systems and network video recorders

• Must be highly adaptable and flexible and able to support work in multiple time zones.

Basic Qualifications:

• 2-4 years experience with physical security access control systems installation and administration

• Basic understanding of networking & desktop support

• Excellent English language written and oral communication skills required.

• Strong analytical and troubleshooting abilities, capable of resolving issues swiftly in a remote environment.

• Comfortable using Google Workspace

Preferred Qualifications:

• Certification or proven sustained work with S2 NetBox and NetVR

• Network+ certification or similar

• Previous experience as an access control technician

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Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.