Ticketing System Administrator

2 hours ago

Manila, National Capital Region, Philippines Cure IT Solutions ltd Full time ₱900,000 - ₱1,200,000 per year

**System Administrator

Manila, Phillipinies

Job Description**

As a Ticketing System Administrator, you will play a critical role in configuring, maintaining, and optimizing our customer support platform to meet the needs of both customers and internal stakeholders. You will collaborate closely with cross-functional teams to implement best practices, streamline workflows, and enhance the overall efficiency of our service operations.

Responsibilities
Configuration & Customization

Configure the ticketing system according to business requirements, including ticket forms, workflows, triggers, automations, and SLAs.

Customize the platform to align with branding, usability, and user experience standards.

Integration Management

Manage integrations between the ticketing system and other tools (e.g., CRM, collaboration platforms, monitoring tools) to ensure seamless data flow and maximize efficiency.

User Support & Training

Provide support and training to end-users and stakeholders on system functionality, best practices, and troubleshooting.

Develop documentation and training materials to support adoption and consistent usage.

Data Analysis & Reporting

Build and maintain reports and dashboards to track key performance metrics (e.g., ticket volume, response/resolution times, customer satisfaction).

Analyze data to identify trends, insights, and opportunities for improvement.

Security & Compliance

Implement and maintain security measures and compliance standards within the system to protect sensitive data and meet regulatory requirements (e.g., GDPR, HIPAA).

Continuous Improvement

Proactively identify opportunities to enhance functionality and efficiency through process improvements, automation, and system enhancements.

Stay current with industry best practices and emerging technologies in customer support platforms.

Leadership & Mentorship

Provide guidance and mentorship to junior administrators or support staff on system configurations, customizations, and best practices.

Foster a culture of knowledge sharing and continuous learning within the team.

Qualifications
Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).

Proven experience as a Ticketing System Administrator (experience with platforms such as Zendesk, ServiceNow, Freshdesk, Jira Service Management, or similar).

Strong understanding of ticketing workflows, lifecycle management, and reporting.

Experience with APIs, scripting languages (e.g., JavaScript, Python), or integration tools (e.g., Zapier, Workato) is preferred.

Strong analytical skills with the ability to translate data into actionable insights.

Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.

Platform-specific certifications (e.g., Zendesk, ServiceNow, Jira) are a plus.

  • Facilities Ticket Administrator

    2 hours ago

    Manila, National Capital Region, Philippines Inspire Brands Asia Full time ₱200,000 - ₱250,000 per year

    Key ResponsibilitiesReceive and log incoming tickets from Orbit 4, email, phone, and club staff with complete and accurate data.Assess incoming tickets, set priority/severity and assign to appropriate OFM/vendor.Create and assign Tickets in Orbit 4; confirm vendor acceptance and ETA.Monitor SLAs and escalate when SLAs are at risk or beyond.Ensure ticket...

  • System & Network Engineer (Level-I)

    2 hours ago

    Manila, National Capital Region, Philippines Prime System Solutions Full time ₱900,000 - ₱1,200,000 per year

    The System and Network Engineer is responsible for overseeing, managing, and maintaining IT infrastructure across multiple client environments. This role involves providing technical expertise in system and network administration to ensure seamless operation and security of both on-premises and cloud-based systems. The System and Network Administrator will...

  • System & Network Engineer (Level II) (Remote)

    3 hours ago

    Manila, National Capital Region, Philippines Prime System Solutions Full time ₱1,500,000 - ₱3,000,000 per year

    The System and Network Administrator is responsible for overseeing, managing, and maintaining IT infrastructure across multiple client environments. This role involves providing technical expertise in system and network administration to ensure seamless operation and security of both on-premises and cloud-based systems.The ideal candidate will possess strong...

  • System Administrator

    1 hour ago

    Manila, National Capital Region, Philippines iScale Solutions, Inc. Full time ₱60,000 - ₱80,000 per year

    Responsibilities:● Helping to integrate hardware, software, network, process and as required● Maintaining established Linux/Windows environment working tickets as required● User and group management in LDAP and Windows AD● Performing system builds and decommissions as required● Patching of OS, fi rmware, BIOS of systems● Maintenance of existing...

  • IT System Administrator

    3 hours ago

    Manila, National Capital Region, Philippines W 9 Global Microsolutions Inc. Full time ₱300,000 - ₱420,000 per year

    Job Description:The System Administrator is responsible for maintaining the company's IT infrastructure, user access, applications, cloud services, communication systems, and overall technical operations. The role ensures stable, secure, and efficient technology support for both local and remote teams.Job Scope and Responsibilities:Maintain, monitor, and...

  • Mac Systems Administrator

    2 hours ago

    Manila, National Capital Region, Philippines CareCone Group Full time ₱864,000 - ₱1,056,000 per year

    About the RoleWe are looking for a skilledMac Systems Administrator with strong JAMF Pro expertiseto manage Apple device deployments, maintain endpoint security, and support enterprise Mac environments. This role will work closely with global IT teams to deliver stable, secure, and efficient Apple device operations.Key ResponsibilitiesPackage and deploy...

  • System And Database Administrator

    3 hours ago

    Manila, National Capital Region, Philippines Russell Tobin Full time ₱1,500,000 - ₱2,500,000 per year

    Summary of key responsibilitiesDefine and provide guidance for database creation, configuration, upgrade, patches and refresh requirementsRecommend operating system and database performance monitoring, tuning and configuration changesExperience with database physical and logical design, query analysis and optimizationProvide technical assistance and subject...

  • Business Systems Administrator

    2 weeks ago

    Manila, National Capital Region, Philippines STAFF X Full time ₱1,200,000 - ₱2,400,000 per year

    About the Company:Our client is a dynamic and growing marketing agency known for our creativity, collaboration, and results-driven approach. As we continue to expand, we're investing in our core systems to strengthen efficiency, empower our team, and scale smarter.This is a new and foundational role for a true systems expert to make a major impact on our...

  • System Administrator

    3 hours ago

    Manila, National Capital Region, Philippines Star Nursing Inc. Full time ₱900,000 - ₱1,200,000 per year

    Important:Please read the full job description carefully and follow the application instructions. Only candidates who send their resume towill be considered.System Administrator (with CCNP/CCIE-level Networking Expertise)Client Assignment: Level 4 MSSP Corp.Engagement Through: Star Nursing, Inc.Pay Rate: Between $15 - $18 USD per hour (based on...

  • Workday Support Administrator

    2 weeks ago

    Manila, National Capital Region, Philippines Ibex Staffing Solutions Full time $60,000 - $120,000 per year

    Work Remotely?Yes (100% remote)Job Role:Workday Support AdministratorWork Hours and Schedule:Must be able to work during U.S. business hours (Eastern Time)Work Duration:Full-time, long-term contractRate or Salary Range:Competitive, based on experienceDescription:We are seeking a Workday Support Administrator to provide advanced technical support for Workday...