IT Business Solutions Manager

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.To make a difference with us, all you need to do is bring your human best. What will your story be? Apply now  Learn more:   Reporting to: D&IT Director SEADuty Post: HQ BGC Taguig CityApplication Duration: This job posting will remain open until the vacancy is filled.IT Business Solutions ManagerThis role champions the performance and evolution of key applications within the Virtual team's portfolio, driving efficiency, innovation, and alignment across global stakeholders. It empowers cross-functional collaboration, leads strategic rollouts, and ensures external partners deliver with excellence. With a focus on continuous improvement and capability building, the role actively shapes technology solutions that meet business needs always grounded in governance, delivery rigor, and a forward-looking mindsetAs the IT Business Solutions Manager, you will:Capability ManagementPartner with business teams to identify and enhance existing solutionsDiscover and leverage existing tools across JTI that meet capability needsSupport development of global, regional, and local capabilitiesCollaborate with other regions to maximize technology reuse and accelerate adoption.System RolloutsLearn and support multi-market system rollouts under guidance from regional leadershipEngage with other regions to share learnings and accelerate deliveryHelp ensure smooth deployments by supporting cross-regional collaboration.Freedom Within a FrameworkUse low-code tools to deliver quick, targeted solutionsStay updated on tool capabilities and integrate with JTI systems via APIs for better data flow and user experience.Service Delivery & Business ContinuityProvide support and training to ensure effective use of business systemsMaintain stability, reliability, and compliance of shared D&IT applicationsManage incidents, problems, and application-related issuesAlign with internal and external service providers to ensure strategic delivery.InnovationCollaborate with market teams to explore new trends and ideasIdentify opportunities to improve business models and operational efficiency.Distributed Teamwork & OperationsContribute to a geographically distributed team managing functional applications (e.g., Sales, Finance, Data)Oversee operations, enhancements, and project execution within assigned portfolioLead or support regional projects, including planning, data migration, and go-liveAct as a technology expert, continuously upskilling and delivering solutions through self-development or external supportMaintain close communication during critical incidents to ensure proper prioritizationD&IT GovernanceManage budgets and financial planning for regional applications and servicesOptimize costs and drive efficiency through alignment with corporate standardsEnsure compliance with D&IT policies, procedures, and technology guidelineRequirements:Bachelor's degree in IT or a related field3+ years of IT experience, including 1+ year managing business solutions or application teamsExperience in multinational companies and FMCG industry preferredFamiliarity with tools like PowerPlatform, Data Lake, Field Sales, or Online Sales systemsStrong skills in business analysis, process documentation, and solution designSolid understanding of project management and budgetingExperience working with suppliers and external partnersEffective communicator across all levels; team-oriented and collaborativeProactive, organized, and able to manage ambiguity and fast-paced environmentsCreative thinker with a customer-focused mindset and drive to innovateAre you ready to join us? Build your success story at JTI. Apply nowNext Steps:After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.