Learning & Development Trainer QA

1 day ago


Cebu City, Central Visayas, Philippines Cognizant Technology Solutions Philippines Inc. Full time ₱300,000 - ₱600,000 per year

Summary:

Develops and oversees training programs for customer service teams, ensuring ability in billing, order fulfilment, and service resolution.

Customer Profile:


• Internal Customers: Customer service teams, logistic and order management coordinators, and finance teams.


• Primary Expectations: Clear onboarding, process training, and compliance education.


• Typical Interactions: Conducting workshops, team training, and process improvement sessions. Key Responsibilities:


• Implement LMS (Learning Management System) tools for training.


• Develop financial and billing training programs for CSRs.


• Conduct client training workshops on invoicing best practices.


• Monitor training effectiveness and performance improvement.
• Ensure compliance with company billing and financial accuracy policies.


• Proficient in email and Salesforce Required Skills & Qualifications:


• 3+ years' experience in training, order management, warehouse management systems, or customer service-learning management.


  • Trainer

    1 day ago


    Cebu City, Central Visayas, Philippines Datamatics Careers- Philippines Full time ₱1,200,000 - ₱2,400,000 per year

    Job Description:A Trainer is responsible for facilitating learning and development programs to enhance the skills, knowledge, and performance of employees within an organization. Trainers use various instructional techniques to ensure that participants acquire the required competencies to meet organizational goals and objectives.Key Responsibilities:1....


  • Cebu City, Central Visayas, Philippines Helpware Full time ₱250,000 - ₱500,000 per year

    QUALIFICATIONS FOR INTERNAL APPLICANTS:Must be a regular employee.No behavioral or disciplinary case over the last 6 mos.No attendance-related sanction higher than a 1st written warning at the time of application.No business impacting call-out from the client over the last 3 mos.Position Summary:The Learning and Development Officer's main objective is to...

  • Process Trainer

    1 day ago


    Cebu City, Central Visayas, Philippines Wipro Philippines Inc. Full time ₱900,000 - ₱1,200,000 per year

    About the roleWipro Philippines Inc.' is seeking a highly experienced and skilled Process Trainer to join their team in Cebu City, Cebu. As a Process Trainer, you will be responsible for designing and delivering training programs that equip our customer service representatives with the knowledge and skills required to provide exceptional service to our...

  • technical trainer

    5 days ago


    Cebu City, Central Visayas, Philippines Sto. Niño de Cebu Finance Corp. Full time ₱250,000 - ₱500,000 per year

    High Leap Shared Services Corporation is an affiliated company of Skygo Marketing Corporation under the Castle Keep Holdings.SKYGO Marketing Corporation is one of the country's leading producers of alternative motorcycle brands with a portfolio of motorcycle models distributed in over 230 branches across the country. It is part of a bigger group of companies...

  • Trainer

    5 days ago


    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱250,000 - ₱500,000 per year

    About the job Trainer - Retail (Cebu City) - OnsiteNature Of the Account: RetailStart Date: ASAPType of Support: VoiceWork Arrangement: 100% Onsite (Cebu)Shift Schedule | Restdays: 24x7Educational Requirement: Finished at least 2 years in college without back subject/sWork Experience:Minimum 1 year experience as TrainerPreferred: retail background, but can...

  • BPO Trainer

    2 weeks ago


    Cebu City, Central Visayas, Philippines PMConsulting Full time ₱420,000 per year

    We are looking for a dynamic and experienced Trainer to join our team. The Trainer will be responsible for delivering engaging and effective training programs for new hires and existing employees. This role ensures that agents are equipped with the necessary skills, knowledge, and tools to meet performance standards and deliver exceptional customer...

  • Trainer

    4 days ago


    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱150,000 - ₱250,000 per year

    About the job: Trainer - Ecommerce (Cebu) | OnsiteNature Of the Account: EcommerceStart Date: ASAPType of Support: VoiceWork Arrangement: 100% Onsite (Cebu)Shift Schedule: 24x7Educational Requirement:Finished at least 2 years in college without back subject(s)Work Experience:Minimum 1 year experience as a trainerPreferred: Retail background, but can be a...

  • Trainer Specialist

    2 days ago


    Cebu City, Central Visayas, Philippines Regent Business Process Full time

    Job Responsibilities:Facilitate classroom and virtual training sessions on product knowledge, call handling, customer service & technical support, sales techniques, and company processes.Assist in designing, developing, and updating training materials in line with business needs, process changes, and sales strategies.Conduct side-by-side coaching, one-on-one...

  • Product Trainer

    3 days ago


    Cebu City, Central Visayas, Philippines Helpware Full time ₱360,000 - ₱420,000 per year

    Position OverviewThe Learning and Development Officer's main objective is to prepare customer service representatives to perform their job effectively. This includes providing newly hired staff with product knowledge, company information, and the necessary customer service skills. In addition to this, trainers provide cross-training, new product training,...

  • BPO Trainer

    1 day ago


    Cebu City, Central Visayas, Philippines Global Healthcare Resource Philippines Inc. Full time ₱80,000 - ₱120,000 per year

    Shared Services Department | Full-Time | OnsiteWe are looking for a Corporate Trainer to design and deliver impactful training programs that enhance employee performance and support organizational success.Qualifications:At least 2 years of training experience in customer service or technical accounts.Bachelor's degree or equivalent BPO experience.Proficient...