Process Trainer

1 day ago

Cebu City, Central Visayas, Philippines Wipro Philippines Inc. Full time ₱900,000 - ₱1,200,000 per year

About the role

Wipro Philippines Inc.' is seeking a highly experienced and skilled Process Trainer to join their team in Cebu City, Cebu. As a Process Trainer, you will be responsible for designing and delivering training programs that equip our customer service representatives with the knowledge and skills required to provide exceptional service to our clients. This is a full-time role and will be based in our Cebu City office.

What you'll be doing

  • Designing and delivering engaging training programs that cover a range of customer service topics, including product knowledge, communication skills, and process adherence
  • Assessing training needs and developing customized training solutions to address skill gaps
  • Facilitating interactive training sessions using a variety of methodologies, such as role-playing, case studies, and interactive presentations
  • Monitoring and evaluating the effectiveness of training programs, and making adjustments as needed
  • Providing ongoing coaching and support to ensure trainees can apply their learning in the workplace
  • Collaborating with the wider customer service team to identify and address training requirements
  • Maintaining accurate training records and documentation

What we're looking for

  • 2nd year college undergraduate / Bachelor's Degree required
  • Minimum of 1-2 years of experience as a trainer, in a call center environment
  • Strong facilitation and presentation skills, with the ability to engage and motivate trainees
  • Excellent communication and interpersonal skills, with the ability to adapt your style to different learning styles
  • Proficiency in using training tools and technologies, such as learning management systems and audio-visual equipment
  • Strong analytical and problem-solving skills, with the ability to identify training needs and develop effective solutions
  • Excellent time management and organizational skills, with the ability to manage multiple projects and deadlines

  • Trainer Specialist

    1 day ago

    Cebu City, Central Visayas, Philippines Regent Business Process Full time

    Job Responsibilities:Facilitate classroom and virtual training sessions on product knowledge, call handling, customer service & technical support, sales techniques, and company processes.Assist in designing, developing, and updating training materials in line with business needs, process changes, and sales strategies.Conduct side-by-side coaching, one-on-one...

  • Process Trainer

    1 day ago

    Cebu City, Central Visayas, Philippines The Shire Philippines Full time ₱144,000 - ₱480,000 per year

    Qualifications:* Need at least 1 year experience as a Trainer in the BPO setting.* At least Senior High School GraduateJob Type: Full-timePay: Up to Php32,000.00 per monthBenefits:Health insuranceLife insurancePaid trainingEducation:Senior High School (Preferred)Experience:Trainer under BPO : 1 year (Preferred)Work Location: In person

  • Process Trainer

    5 days ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱800,000 - ₱1,000,000 per year

    Position Title: Trainer - Retail (Cebu) | OnsiteAccount Type: Retail Start Date: August 15 Support Type: Voice Work Arrangement: Fully Onsite in Cebu Shift & Rest Days: 24/7 schedule Educational Qualification: College Degree Work Experience: At least 1 year of experience as a TrainerPreferred: Retail background, but open to trainers for any customer...

  • Process Trainer

    1 day ago

    Cebu City, Central Visayas, Philippines EXL Service Philippines, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Overview:Responsible for designing, developing, and delivering training programs to educate employees on specific business processes, tools, and best practices. The main goal is to ensure that team members are equipped with the necessary skills and knowledge to perform their jobs effectively and efficiently. The role allows working with various departments...

  • Product and Process Trainer

    5 days ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time

    Role Purpose:The purpose of this role to deliver great customer service/experience by effectively acknowledging, tracking, and prioritizing all client cases as per the regulatory guidelines, and ensuring resolution as per the defined SLAs, by allocating the same to the relevant support team.Position: Process TrainerLocation: Tech Tower, Cebu Business...

  • Trainer

    1 day ago

    Cebu City, Central Visayas, Philippines Datamatics Careers- Philippines Full time ₱1,200,000 - ₱2,400,000 per year

    Job Description:A Trainer is responsible for facilitating learning and development programs to enhance the skills, knowledge, and performance of employees within an organization. Trainers use various instructional techniques to ensure that participants acquire the required competencies to meet organizational goals and objectives.Key Responsibilities:1....

  • Call Center Process and Communcations Trainer

    5 days ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱45,000 - ₱100,000 per year

    About the job Call Center Trainer (Cebu)Work Setup: Onsite (Cebu Business Park)Shift: 1pm-10pm, Mon-Fri (Fixed Schedule)Benefits (Upon regularization):- 10 VL, 10 SL, 5 EL- HMO Health Insurance avail on the 4th month (employee + 1 Free Dependent)Requirements:Minimum of 2 years of experience as a Call Center Trainer of any specialization (Product-Specific,...

  • bpo trainer

    5 days ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱408,000 per year

    We're Hiring – Trainer (BPO Account)Location: Cebu IT ParkWork Setup: Pure OnsiteSchedule: Night Shift / Shifting Schedule (24/7)Start Date: Urgent / ASAPPerks & Benefits:Salary package up to ₱34,000Virtual hiring process20% Night DifferentialHMO on Day 1 + DependentsQuarterly BonusAccount IncentivesQualifications:Minimum 1 year experience as a Trainer...

  • BPO Trainer

    2 weeks ago

    Cebu City, Central Visayas, Philippines PMConsulting Full time ₱420,000 per year

    We are looking for a dynamic and experienced Trainer to join our team. The Trainer will be responsible for delivering engaging and effective training programs for new hires and existing employees. This role ensures that agents are equipped with the necessary skills, knowledge, and tools to meet performance standards and deliver exceptional customer...

  • Trainer (Retail Account)

    2 weeks ago

    Cebu City, Central Visayas, Philippines Trusoft Limited Full time ₱240,000 - ₱340,000 per year

    **Job title: TrainerAccount: RetailType of Support: VoiceWork set up: 100% Onsite at Tech Tower, Cebu Business ParkWork shift: ShiftingSalary: up to 34K packageStart date: ASAPHeadcount: 5**Qualifications:• 2nd year completed/College Graduate• Must have a minimum of 1 year of experience as a Trainer in a BPO setting• Preferred: retail background, but...