Trainer Specialist

16 hours ago

Cebu City, Central Visayas, Philippines Regent Business Process Full time ₱104,000 - ₱130,878 per year

Job Responsibilities:

  • Facilitate classroom and virtual training sessions on product knowledge, call handling, customer service & technical support, sales techniques, and company processes.
  • Assist in designing, developing, and updating training materials in line with business needs, process changes, and sales strategies.
  • Conduct side-by-side coaching, one-on-one mentoring, and triage support for agents requiring additional guidance.
  • Monitor agent performance by reviewing calls, chats, and sales interactions; provide constructive feedback to improve service quality and conversion.
  • Collaborate with Business Intelligence, Quality, and Operations teams to align training with current business trends, sales insights, and operational challenges.
  • Document and communicate training updates, insights, and agent performance trends to stakeholders.
  • Maintain accurate training records including attendance, assessments, evaluations, and progress reports.
  • Participate in calibration sessions with trainers, quality, and operations to ensure consistency in delivery and assessment standards.
  • Measure training effectiveness through post-training evaluations, feedback collection, and performance monitoring.
  • Identify opportunities for training process improvements and implement innovative, engaging training methods.
  • Drive a sales-focused learning culture by embedding persuasive communication, consultative selling, and objection-handling techniques into training programs.
  • With Sales Skill set

Job Qualifications:

  • Strong verbal communication skills, with the ability to confidently facilitate training and coach individuals or groups.
  • Good written communication skills for documentation, feedback, and updating training materials.
  • Basic to intermediate proficiency in MS Office, Google Workspace, and for tasks, reporting and presentation development.
  • Strong interpersonal skills with the ability to collaborate effectively with trainers, agents, and managers.
  • Excellent organizational skills, with the ability to manage training schedules and maintain accurate records.
  • Ability to work both independently and as part of a team in a fast-paced environment.
  • Previous experience in sales, customer service & technical support, or training is highly desirable.
  • Familiarity with adult learning principles, coaching methods, and virtual facilitation tools is a plus.
  • Willingness to learn and adapt to evolving training methods, business needs, and tools.
  • Preferred candidates will have prior training background

Job Type: Full-time

Work Location: In person

  • Process Trainer

    4 days ago

    Cebu City, Central Visayas, Philippines RSD Human Resource Management Consultancy Full time ₱4,000 per year

    The Process Trainer is responsible for delivering effective training programs to ensure that new hires and existing employees gain the necessary knowledge, skills, and competencies to perform their roles efficiently. This role involves designing, facilitating, and evaluating process training sessions, as well as collaborating with stakeholders to identify...

  • Trainer

    2 days ago

    Cebu City, Central Visayas, Philippines POS CX Full time

    TrainerRole: Training Specialist at POS CXOverviewThe BPO Trainer is responsible for designing, delivering and evaluating training programs to ensure new hires and existing employees develop the skills and knowledge necessary to perform effectively. The role also involves supporting recruitment, assisting with assessments and ensuring that training materials...

  • Staff Specialist Trainer

    4 days ago

    Cebu City, Central Visayas, Philippines CallTek Full time

    OverviewWe're looking for a dynamic and client-focused Staff Specialist Trainer / Onboarding Specialist to join our team. This hybrid role blends training, onboarding, and frontline client support. You will play a critical role in ensuring both new and existing customers are well-supported and confident in using our SaaS platform. The ideal candidate is a...

  • Optimizing Operations Trainer

    7 days ago

    Cebu City, Central Visayas, Philippines beBeeTraining Full time ₱800,000 - ₱1,200,000

    Sea Logistics Training Supervisor Job DescriptionThis role plays a crucial part in optimising processes and ensuring efficient movement of inventory and shipments.Key responsibilities include:Conducting trainings for new hiresDesigning training materialCoordinating trainings with process specialists, team leaders, and ZSCs to determine the most effective...

  • Virtual Assistant Specialist Trainer

    4 days ago

    Cebu City, Central Visayas, Philippines Traverse Academy Full time $40,000 - $60,000 per year

    Company DescriptionTraverse Academy empowers individuals and organizations to unlock their potential through world-class online learning. Whether you want to master a new skill, train your teams, or share your expertise with the world, we provide the tools and guidance to help you succeed. In addition to self-paced courses, our live weekly boot camps...

  • Systems Trainer

    4 days ago

    Cebu City, Central Visayas, Philippines MedSpecialized, Inc. Full time ₱28,000 per year

    MedSpecialized, Inc. is looking for a Billing Implementation Specialist/Billing Systems TrainerPosition Overview: Billing Systems Trainer that can demonstrate full competency in the billing portion of IMS Practice Management System with the ability to support and train its modules. This role involves delivering virtual training, setting up clients' medical...

  • Sea Logistics Trainer

    5 days ago

    Cebu City, Central Visayas, Philippines beBeeLogistics Full time ₱800,000 - ₱1,200,000

    More than a RoleIn freight logistics and operations, your expertise plays a pivotal part in refining processes and ensuring efficient inventory and shipment movement. Your work contributes to timely delivery of vital medicines and supports essential deliveries across diverse sectors.DutiesConduct comprehensive training sessions for new hiresDesign tailored...

  • Financial Data Specialist Trainer

    2 days ago

    Cebu City, Central Visayas, Philippines beBeeAccountant Full time ₱800,000 - ₱1,200,000

    Job OpportunityWe are seeking a highly skilled and experienced QuickBooks Certified Accountant to join our team as a trainer.This individual will play a key role in managing financial data using QuickBooks software, as well as training and supporting our staff in achieving QuickBooks certifications.ResponsibilitiesDevelop and deliver comprehensive training...

  • Process Improvement Specialist

    1 week ago

    Cebu City, Central Visayas, Philippines beBeeBusiness Full time ₱800,000 - ₱1,200,000

    Job Title: Business Process Training SpecialistWe are seeking a highly skilled and motivated Business Process Training Specialist to join our team. The ideal candidate will be responsible for designing, delivering, and evaluating training programs that enhance employee skills, knowledge, and performance.Key Responsibilities:Develop and implement training...

  • Business Operations Trainer

    4 days ago

    Cebu City, Central Visayas, Philippines beBeeTraining Full time ₱2,500,000 - ₱3,500,000

    Job Title: Process TrainerThis role involves making a significant impact in the following areas:Designing and implementing an effective learning program for Capital Markets – Transfer Agency and Treasury Services.Creating engaging, relevant, and cohesive learning experiences across the learning academy.Managing the allocation of people and financial...