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Trainer
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About the job Trainer - Retail (Cebu City) - Onsite
Nature Of the Account: Retail
Start Date: ASAP
Type of Support: Voice
Work Arrangement: 100% Onsite (Cebu)
Shift Schedule | Restdays: 24x7
Educational Requirement:
- Finished at least 2 years in college without back subject/s
Work Experience:
- Minimum 1 year experience as Trainer
- Preferred: retail background, but can be a trainer for any customer service accounts
- Good communication skills
- Will do a demo based on any customer service approach provided by trainers, but if candidate can create a training demo for handling time, would be preferred
Responsibilities:
- Curriculum Development: Designing and creating training materials, including guides, manuals, presentations, and potentially instructional videos, covering aspects like customer service skills, product knowledge, system usage, and company policies.
- Training Delivery: Conducting training sessions in various formats, such as classroom-style seminars, workshops, and role-playing exercises, for both new and existing call center agents.
- Performance Evaluation & Coaching: Assessing the effectiveness of training through evaluations and performance metrics, identifying areas for improvement, and providing individual coaching and feedback to agents.
- Needs Assessment & Collaboration: Working with managers and leadership to identify skill gaps and training needs within the call center and developing strategies to address them.
