Operations Training Coordinator

Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.

Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.

Job Description

• Training Planning and Coordination

• Arrange/Co-ordinate training venues, catering and other requirements

• Coordinate with internal and external Trainers to plan training courses and required resources
• Coordinate with resellers to plan training courses and required resources
• Training phone number - Monitor and take the training enquirers phone calls
• Training email inbox - Monitor and reply to training email enquiries
• Coordinate with Melbourne based team packaging and shipping of training material to training location
• Coordinate with Melbourne based team printing of training books and training material required for a training course
• Coordinate with external printing supplier to order books, brochures, flyers, training programs
• Coordinate with marketing dept. for the development of training brochures, flyers, training programs

• LMS / TMS - Learning / Training Management System

• Set up new LMS (CDB) customers

• Create new and maintain all the Training course information in LMS (CDB)
• Input all training course participant data into LMS (CDB)
• Input all training course planning data into LMS (CDB)
• Mail merge and email Certificates to all training participants
• Maintain and update individual Training calendars for Resellers, Trainers and Bosch
• Mark Training courses as completed in LMS (CDB)

• Admin and Financial

• Raise all required training Purchase orders for all training

• Raise invoices for training sales and technical equipment repairs
• Raise invoices for training sales to Resellers and any individual sales
• Reconcile EFTPOS & and other payments (matching the payments against the invoice next day for transactions)
• Raise pricing requests to customer service dept for pricing updates into CRM / SAP
• Work with Cust. Service and Marketing Depts. to set up new part numbers in CRM (customer relationship management)

Qualifications

• 1 to 3 years of relevant work experience
• Proven experience in instructional design and learning and development administration
• Strong knowledge of adult learning theories, instructional design models, and best practices in e-learning development
• Experience using Learning Management Systems (LMS)
• Excellent verbal and written communication skills, with ability to convey complex information clearly
• Strong project management skills with ability to manage multiple projects while meeting deadlines and quality standards
• Ability to work independently while contributing effectively within a team environment
• Confidence to respectfully challenge people and processes to drive better outcomes
• Creative mindset with desire to develop or explore new technologies and methodologies to enhance learning experiences
• Strong collaboration skills with ability to work with cross-functional teams and build relationships with stakeholders at all levels
• Amenable to work onsite

Additional Information

Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email.