Urgent: Training Officer

1 week ago


Taguig, National Capital Region, Philippines Skybet Gaming Corporation Full time ₱900,000 - ₱1,200,000 per year

Key Responsibilities:

Training Needs Analysis (TNA)

  • Collaborate with department heads to identify skills gaps, performance issues, and compliance requirements.
  • Conduct surveys, interviews, and performance assessments to determine training priorities across: Customer Service, Risk and Fraud Management, Finance Operations, Gaming Attendant Services

Development of Training Modules

  • Design, develop, and update comprehensive training manuals, presentations, handouts, and e-learning materials specific to:

  • Customer Service: Soft skills, player engagement, conflict resolution, responsible gaming practices.

    Risk and Fraud: Identification of suspicious behaviours, AML (Anti-Money Laundering) protocols, and internal control procedures.

  • Finance Operations: Payment management procedures, reconciliation processes, and financial reporting.
  • Gaming Attendants: Machine operations, basic troubleshooting, game rules, and regulatory compliance.
  • Ensure all training materials align with company policies, regulatory standards, and industry best practices.

Training Facilitation

  • Conduct onboarding training for new hires across the relevant departments.
  • Deliver classroom, virtual, and on-the-job training sessions effectively and consistently.
  • Utilize interactive and adult learning methodologies to enhance knowledge retention and engagement.

Compliance and Regulatory Training

  • Ensure all employees receive mandatory compliance training related to gaming regulations, data privacy, and workplace safety.
  • Maintain up-to-date knowledge of gaming laws and incorporate changes into training content.

Evaluation and Reporting

  • Monitor training effectiveness through assessments, feedback, and performance metrics.
  • Prepare training reports, document attendance, and track completion rates of mandatory courses.
  • Recommend improvements based on post-training evaluations and operational feedback.

Continuous Improvement

  • Stay current with industry trends and advancements in gaming, fraud detection, and customer service.
  • Regularly update training materials to reflect changes in technology, procedures, or regulations.
  • Propose and implement new training tools, systems, or platforms to improve delivery and reach.

Collaboration and Communication

  • Work closely with HR, Operations, Finance, Administrative, and Compliance teams to coordinate training schedules and content relevance.
  • Provide coaching and mentorship to supervisors and managers in delivering team-level training.

Administrative Duties

  • Maintain a training calendar and schedule sessions across shifts and locations.
  • Manage training budgets, materials inventory, and vendor relationships if external trainers are engaged.

Qualifications:

  • Bachelor's degree in Education, Human Resources, Business Administration, Psychology, or any related field.
  • Additional certifications in Training and Development, Instructional Design, or eLearning Development are a plus.
  • At least one (1) year of experience in a training and development role, preferably in the gaming, hospitality, retail, or financial services sectors.
  • Experience developing training programs for customer-facing roles and compliance sensitive functions such as fraud detection, finance, and risk.

Key Competencies:

  • Ability to design and deliver effective training programs using adult learning principles.
  • Skilled in customizing content to different learning styles and operational needs.
  • Excellent verbal and written communication.
  • Strong presentation and facilitation skills for diverse audiences and roles.
  • Capable of conducting training needs analysis (TNA) and evaluating training effectiveness.
  • Able to identify gaps in operational knowledge and propose targeted training interventions.
  • Flexible in handling multiple training priorities and shifting operational demands.
  • Self-starter with the ability to work independently and propose training innovations.
  • Strong relationship-building abilities with staff, department heads, and management.
  • Team player who can align training goals with organizational strategy.
  • High level of accuracy in documentation, training records, and compliance tracking.


  • Taguig, National Capital Region, Philippines TalentSync Training and Development Full time ₱300,000 - ₱600,000 per year

    We are urgently seeking a talented Financial Account Associate to join our dynamic team.As a Financial Account Associate, you will play a vital role in managing client relationships and ensuring the smooth delivery of our range of financial services. This full-time position is based in Taguig City, Metro Manila.What you'll be doingServe as the primary point...


  • Taguig, National Capital Region, Philippines Uptitude Training Corporation Full time ₱1,500,000 - ₱2,500,000 per year

    Qualifications:Bachelor's Degree in Business Administration, IT, Computer Science, or related field.Minimum of 5 years' experience as a Project Manager in financial services, banking, insurance, or similarly complex industries. (Non-negotiable)Proven leadership and facilitation skills, with the ability to influence at all organizational levels....

  • Office Staff

    1 week ago


    Taguig, National Capital Region, Philippines Double Eight Solutions Inc. Full time ₱150,000 - ₱250,000 per year

    GOOD NEWS JOB SEEKERSDOUBLE EIGHT SOLUTIONS INC. is URGENTLY Looking for "Office Staff" here in BGCFRESH GRADS are welcome to applyDescriptions:Assist tenant move-ins and move-outs, including inspections and ensure compliance with lease agreements.Maintain accurate lease records.Coordinate maintenance, repairs, and inspections.Track rent payments, security...


  • Taguig, National Capital Region, Philippines Inspiring PG Inc Full time ₱300,000 - ₱360,000 per year

    Responsible for managing various administrative and operational tasks, including maintaining office supplies, managing office facilities, preparing documents and reports, handling employee-related administrative tasks (like post-paid plans), scheduling, and ensuring smooth business operations.They provide support to ensure efficient day-to-day functions,...


  • Taguig, National Capital Region, Philippines MA Financial Group Full time $40,000 - $60,000 per year

    Role Title: Learning & Development Support Officer – AU MortgagesWork Setup: Hybrid4 days onsite, 1 day work from home (Wednesdays) Work-from-home arrangement will apply after a suitable induction period and demonstration of competencyThe Learning and Development Support Officer will support the Finsure Broker Academy (the mentoring program designed for...


  • Taguig, National Capital Region, Philippines Inspiring PG Inc Full time ₱315,000 - ₱420,000 per year

    Provides legal advice, drafts and negotiates contracts, and ensures compliance with laws and regulations to protect the company's interests and mitigate risks. Key duties include advising on telecommunications laws, managing contracts, assisting with regulatory requirements, developing internal policies, and collaborating with various departments and...


  • Taguig, National Capital Region, Philippines SimplyNature International Inc. Full time ₱200,000 - ₱300,000 per year

    About Us:SimplyNature International is a leading provider of healthcare solutions committed to improving the well-being of our community. We are expanding our team and are looking for two (2) compassionate and competent individuals to join us as Client Service Officers. Job Description:As a Client Service Officer, you will play a vital role in delivering...


  • Taguig, National Capital Region, Philippines SimplyNature International Inc. Full time ₱180,000 - ₱250,000 per year

    About Us:SimplyNature International is a leading provider of healthcare solutions committed to improving the well-being of our community. We are expanding our team and are looking for two (2) compassionate and competent individuals to join us as Client Sales Officers.Job Description:As a Client Sales Officer, you will play a vital role in delivering...

  • Training Manager

    1 week ago


    Taguig, National Capital Region, Philippines Access Healthcare Services Manila, Inc. Full time ₱900,000 - ₱1,200,000 per year

    We are seeking an experienced Training Manager to lead the execution and management of training programs across our healthcare BPO operations. The Training Manager will oversee the delivery of new hire onboarding, upskilling, compliance, and client-specific training programs. The ideal candidate has a deep understanding of healthcare workflows, strong...

  • HR Officer

    1 week ago


    Taguig, National Capital Region, Philippines BETRNK INC. Full time ₱300,000 - ₱336,000 per year

    URGENT HIRINGWE ARE LOOKING FOR HR OFFICER TO START AS SOON AS POSSIBLE.Responsibilities:Recruitment & Staffing:Manage the end-to-end recruitment process, including job postings, screening, interviewing, and onboarding new employees.Collaborate with department heads to identify staffing needs and create job descriptions.Maintain a pool of qualified...