Operations Officer
3 days ago
Key Responsibilities
Act as Point of Contact (POC) and Accommodate Customers
- Serve as the primary point of contact for customers conducting remittance, bill payment, and cash-in/out transactions.
- Provide accurate information about available services, exchange rates, and transaction limits.
- Ensure a smooth customer experience by addressing inquiries and resolving issues promptly.
- Submit an End-of-Day (EOD) report to the Supervisor for approval, ensuring that all transactions are balanced and properly accounted for.
- Perform cash reconciliation and turnover all cash collections to the Treasury Department at the end of each shift.
- Process both local and international remittance transactions accurately and efficiently.
- Verify customer identity and transaction details in compliance with Know Your Customer (KYC) and Anti-Money Laundering (AML) policies.
- Monitor and manage cash levels for remittance and foreign exchange transactions to avoid discrepancies.
- Ensure that all foreign exchange transactions comply with regulatory standards and internal controls.
- Resolve transaction discrepancies or escalate issues to the Supervisor as needed.
- Compile and validate all necessary data for quarterly reports related to remittance, foreign exchange, and payment processing.
- Ensure that reports are accurate, complete, and submitted within the required deadlines.
- Gather necessary data and documentation to support the preparation of tax declarations.
- Work closely with the Accounting and Compliance teams to ensure accurate reporting of taxable income and expenses.
- Maintain accurate and up-to-date records of all customer transactions, including remittance, foreign exchange, and bill payments.
Qualifications:
Educational Background:
Bachelor's degree in Business Administration, Finance, Accounting, or any related field preferred.
Experience:
At least 1-2 years of experience in financial services, remittance, foreign exchange, or banking industry.
Experience handling customer transactions and cash balancing preferred.
Skills and Competencies:
Strong numerical and analytical skills.
Excellent communication and interpersonal skills.
Attention to detail and accuracy in processing financial transactions.
Proficiency in MS Office (Excel, Word, Outlook).
Ability to handle high-pressure situations and resolve customer issues professionally.
Familiarity with regulatory requirements related to remittance, foreign exchange, and AML/KYC guidelines.
Job Type: Full-time
Pay: Php22, Php25,000.00 per month
Work Location: In person
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