reservation officers

The role

Annset Holidays Incorporated is seeking experienced Reservation Officers to join our team in our Malate, Manila City office. As a Reservation Officer, you will play a crucial role in ensuring the smooth and efficient handling of reservations and enquiries for our diverse range of holiday packages and travel services.

Key responsibilities

• Process reservations and bookings for accommodation, flights, and other travel components in a timely and accurate manner
• Respond to customer inquiries and provide information about our travel offerings, pricing, and availability
• Assist customers with modifications, cancellations, and rescheduling of existing reservations
• Collaborate with the sales and operations teams to ensure seamless coordination of customer bookings
• Maintain accurate records and documentation of all reservation activities
• Identify and suggest ways to enhance the customer experience and improve reservation processes

What we're looking for

• A graduate of Tourism or any related course. Fresh graduates are welcome to apply
• Experience in a reservation or customer service role within the hospitality or travel industry is a plus
• Excellent communication and interpersonal skills, with the ability to handle customer enquiries and requests professionally and efficiently
• Strong problem-solving and decision-making abilities
• Ability to work well in a team and contribute to a positive work environment
• Flexibility to work in a fast-paced and dynamic environment

About us

Annset Holidays Incorporated is one of the leading travel tour operators in the Philippines specialising in providing high-quality holiday packages and travel services. With almost 30 years of industry experience, we are dedicated to delivering exceptional customer experiences and creating unforgettable travel memories for our clients.

If you are passionate about the hospitality and tourism industry and are looking for an exciting opportunity to contribute to our growing business, we encourage you to apply now.