Voice and Non-Voice Retail Account

2 weeks ago

Cagayan de Oro, Northern Mindanao, Philippines TORCH Solutions Full time ₱180,000 - ₱300,000 per year

We areseeking a skilled and customer-focused Voice and Non-Voice Retail Account Representative to join our team in Cagayan de Oro, Misamis Oriental. This full-time position is an excellent opportunity to be part of a dynamic and rapidly growing company that specialises in call centre and customer service operations.

What you'll be doing

  • Providing exceptional customer service to clients through both voice and non-voice communication channels
  • Handling inbound and outbound calls, responding to emails, and assisting customers with their queries and concerns
  • Accurately documenting customer interactions and maintaining detailed records
  • Troubleshooting issues and proposing solutions to ensure a positive customer experience
  • Adhering to company policies and procedures to deliver consistent, high-quality service
  • Participating in training and development programs to continuously improve your skills and knowledge

What we're looking for

  • Strong communication and interpersonal skills, with the ability to engage with customers in a professional and empathetic manner
  • Excellent problem-solving and critical thinking skills to effectively address customer needs
  • Proficiency in both spoken and written English, with the ability to adapt your communication style to different customer needs
  • Familiarity with customer service best practices and a commitment to providing exceptional service
  • Experience in a call centre or customer service role, preferably in the retail industry, is an advantage
  • A positive attitude, flexibility, and a willingness to learn and grow within the organization

Apply now for this exciting opportunity to become a Voice and Non-Voice Retail Account Representative with us.

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