Manager, Learning

3 days ago

Lipa City, Calabarzon, Philippines TTEC Full time ₱900,000 - ₱1,200,000 per year

Your potential has a place here with TTEC's award-winning employment experience. As a Training Manager - Learning and Development working onsite in Lipa City, Batangas, you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the Philippines says it all

What You'll be Doing

Do you have a passion to train and guide others towards best practices? Ready to help people reach for amazing? You'll coach and support to enhance the engagement and success of your team of training specialists in achieving goals. You'll evaluate trainers, curriculum and processes. You'll lead the team to attain productivity and quality goals.

You'll report to the Director, Learning & Development. You'll contribute to the success of the business, your team, and learners through managing the training programs.

During a Typical Day, You'll

· Manage daily operations, processes and reporting

· Improve the main success metrics associated with training goals

· Deliver excellent customer service and communication

· Develop, support, and evaluate the team to help them reach for amazing

· Ensure your team has the tools, systems, and support needed to perform trainings

What You Bring to the Role

· 1-year minimum experience managing training or adult learning programs

· 4+ years' experience in training and adult learning

· Nurture an inclusive learning environment

· Coaching, reporting, and analysis skills

· Customer and employee-focused mindset

· Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos, Tandberg

· Call center experience

What You Can Expect

· Supportive of your career and professional development

· An inclusive culture and community minded organization where giving back is encouraged

· A global team of curious lifelong learners guided by our company values

· Ask us about our paid time off (PTO) and wellness and healthcare benefits

· And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit for more information.

About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-(Onsite)

  • Associate Director of Technical Learning

    1 week ago

    Lipa City, Calabarzon, Philippines HC Global Fund Services, LLC Full time ₱1,500,000 - ₱2,500,000 per year

    About UsHC Global Fund Services, LLC ("HC Global") is a privately owned fund administrator serving fund managers and investment advisors in the alternative investments industry.Job DescriptionTheAssociateDirector of Technical Learning & Development (L&D)plays a pivotal role in designing, implementing, and managing comprehensive training programs to support...

  • Associate Director of Technical Learning

    1 week ago

    Lipa City, Calabarzon, Philippines HC Global Fund Services, LLC Full time ₱2,000,000 - ₱2,500,000 per year

    The Associate Director of Technical Learning & Development (L&D) plays a pivotal role in designing, implementing, and managing comprehensive training programs to support HC Global's strategic objectives. This individual leads the entire Technical L&D team, collaborating across departments to drive a culture of continuous learning and align programs with...

  • Learning and Development Officer

    7 days ago

    Paranaque City, Calabarzon, Philippines Landers Full time ₱600,000 - ₱1,200,000 per year

    Position Summary:The Learning & Development Officer is responsible for designing, implementing, and evaluating training programs that enhance the skills and knowledge of employees, aligning them with organizational goals. This role ensures employees are equipped to meet performance standards, foster career growth, and promote a culture of continuous...

  • Client Service Manager

    2 weeks ago

    Lipa City, Calabarzon, Philippines HealthyBOS | A Knack RCM Company Full time ₱900,000 - ₱1,200,000 per year

    Key Responsibilities:Client Oversight & Reporting:Daily/weekly reporting across all clientsEscalation management and resolutionClient communication and supportProcess Improvement:Identify and address process inefficienciesReview/update SOPsAnalyze reporting to reduce denials and improve outcomes Smartsheet Management:Initial review and updates for Intake...

  • Client Service Manager

    2 weeks ago

    Lipa City, Calabarzon, Philippines HealthyBOS Full time ₱900,000 - ₱1,200,000 per year

    Job description:Key Responsibilities:Client Oversight & Reporting:Daily/weekly reporting across all clientsEscalation management and resolutionClient communication and supportProcess Improvement:Identify and address process inefficienciesReview/update SOPsAnalyze reporting to reduce denials and improve outcomesSmartsheet Management:Initial review and updates...

  • Client Services Manager

    2 weeks ago

    Lipa City, Calabarzon, Philippines Knack RCM Full time ₱900,000 - ₱1,200,000 per year

    Key Responsibilities:Client Oversight & Reporting:Daily/weekly reporting across all clientsEscalation management and resolutionClient communication and supportProcess Improvement:Identify and address process inefficienciesReview/update SOPsAnalyze reporting to reduce denials and improve outcomesSmartsheet Management:Initial review and updates for Intake and...

  • Client Services Manager

    2 weeks ago

    Lipa City, Calabarzon, Philippines HealthyBOS Full time ₱1,200,000 - ₱2,400,000 per year

    Key Responsibilities:Client Oversight & Reporting:Daily/weekly reporting across all clientsEscalation management and resolutionClient communication and supportProcess Improvement:Identify and address process inefficienciesReview/update SOPsAnalyze reporting to reduce denials and improve outcomesSmartsheet Management:Initial review and updates for Intake and...

  • Client Success Manager

    1 day ago

    Lipa City, Calabarzon, Philippines Knack Global Full time ₱1,200,000 - ₱2,400,000 per year

    Key Responsibilities:Client Oversight & Reporting:Daily/weekly reporting across all clientsEscalation management and resolutionClient communication and supportProcess Improvement:Identify and address process inefficienciesReview/update SOPsAnalyze reporting to reduce denials and improve outcomesSmartsheet Management:Initial review and updates for Intake and...

  • Learning Experience Leader

    1 day ago

    Antipolo City, Calabarzon, Philippines TaskUs Full time ₱900,000 - ₱1,200,000 per year

    Job Description*About TaskUs:*TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming,...

  • Client Success Manager

    1 day ago

    Lipa City, Calabarzon, Philippines HealthyBOS Full time ₱900,000 - ₱1,200,000 per year

    The Client Success Manager role requires experience in Durable Medical Equipment, Denials Management, Accounts Receivable, Coding, and Cash Posting within the healthcare revenue cycle.Key Responsibilities:Client Oversight & Reporting:Daily/weekly reporting across all clientsEscalation management and resolutionClient communication and supportProcess...