Client Account

This is a remote position.

Job Highlights:

• Contract type: Independent Contractor
  
• Schedule: 40 hours per week; Monday to Friday, 5:00 AM to 1:00 PM
  

Client Time Zone: PST (Langley, BC)

Overview

The Client Account & Dispatch Coordinator supports United Traffic's growth by actively maintaining client accounts while supporting daily dispatch operations.

Duties and Responsibilities

Dispatch

• Answer calls and emails from clients and Field Team
  
• Meet client requirements for traffic control, information, issues and safety concerns
  
• Contact clients for additional traffic control needs to maximize Field Team
  
• Reassign Field Team as required (ex. time-off requests, sick days, no-shows, client needs, Field Team skills) and utilize sub-contractors when necessary
  
• Assess current Dispatch overview to ensure adequate Field Team coverage for optimization
  
• Understand and utilize Traffic Management Plans to ensure accurate dispatch
  
• Maintain client, sub-contractor and Field Team databases including TCP Certificate expiries
  
• File dispatch program reports and forms, communicate findings with Operations
  
• Perform various admin duties including data entry (ex. new hires & clients) into dispatching program
  
• Relay to and gather information from Field Team (ex. Reminders, information, changes, weekend availability)
  
• Manage conflicts quickly and professionally ensuring decision-making is based on United Traffic's mission, vision and values
  

Account Maintenance

• Act as a point of contact for all client inquiries and concerns
  
• Build and foster client relationships ensuring their needs are met while securing continuous sales growthProvide pricing or service agreements to clients upon request
  
• Assist with challenging client requests or issues escalations as needed
  
• Coordinate with the Dispatch Team and the TMP Department to determine needs with existing clients
  

Growth & Strategy

• Identify new clients in the region through online searches, scouting and referrals
  
• Input client activities in CRM system to help plan, prioritize and assist cross-department efforts
  
• Execute the current sales strategy outlined by Senior Management while working to establish United Traffic as the traffic company of choice
  
• Collaborate with internal teams to identify and grow opportunities within region, while ensuring the timely and successful delivery of company solutions according to client needs and objectives
  
• Work independently and as part of a team to reach company operational goals within a given timeframe
  
• Stay current on emerging companies, major projects and industry trends and share intel with Sales and Operations
  
• Lead and drive forecasting for peak seasons
  
• Assist Senior Management with developing strategies, presentations and proposals for existing clients
  
• Record and track all metrics related to sales strategies; reviews and develop client service and retention plans
  
• Communicate client concerns on service and delivery to Operations during meetings to ensure that standards are met
  
• Collaborate with stakeholders to align market strategies with applicable business objectives for the portfolio
  

Other

• Redirect all other enquiries to the appropriate department (ex. media enquiries)
  
• Escalate issues or conflicts to Operations when necessary
  
• Report any abuse or policy violations to Operations
  
• Attend Safety Meetings if required or discuss improvements that can be made to the Field Team
  
• Support the Health & Safety program
  
• Perform additional duties and responsibilities as assigned by Operations
  

Accountabilities

• Accuracy of jobs booked in
  
• Percentage of Field Team dispatched daily to metric
  
• Ten minutes to respond to phone calls and emails
  
• Meet deadlines, commitments and dispatch targets
  

• 2+ years of account maintenance, sales or marketing experience with proven success (required); construction field considered an asset
  
• Post-Secondary Education in Business, Marketing or Sales (preferred)
  
• Building and delivering metrics and reports
  
• Ability to build and grow relationships with stakeholders at various levels
  
• Comprehensive knowledge of company's products and services
  
• Strong organization and project management skills
  
• Solid experience with CRM software and other sales tools, Microsoft 365, Internet and PC
  
• Experience delivering client-focused solutions
  
• Strong verbal and written communication skills
  

• HMO Coverage for eligible locations
  
• Permanent Work from Home
  
• Immediate hiring
  
• Steady Freelance Job
  

Please note that since this is a permanent work-from-home position and an "Independent Contractor" arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

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