General Virtual Assistant

3 days ago

Manila, National Capital Region, Philippines Zerva Sourcing Full time

Company Description

You'll play a key role in keeping our residential landscaping business organized and running smoothly. You'll handle tasks like email sorting, invoicing, communication, and client follow-ups, with training provided as you grow into more advanced responsibilities.

Role Description

This is a Full-time remote role for a General Administrative Assistant. The General Administrative Assistant will be responsible for various day-to-day tasks including providing administrative and clerical support, managing phone communications, assisting executives, and ensuring efficient operation of the office. They will need to handle communication tasks and provide exceptional administrative assistance.

Key Responsibilities

  • Sort and organize messages from the general information email account
  • Manage invoicing and job follow-ups, including reviewing and tracking past-due payments
  • Gather customer reviews to support reputation management
  • Handle non-technical client communication such as confirmations, simple updates, and reminders
  • Handle inbound calls, including answering client inquiries, routing calls, and taking detailed messages
  • Convert approved client work orders into partner work orders
  • Monitor and respond to basic social media engagement and review feedback
  • Coordinate permit and waiver signature collection
  • Assist with vendor bill payments (training provided to understand internal systems)
  • Prepare and send templated estimates (subject to review before sending)
  • Conduct research related to services, tools, and industry trends (with oversight and discretion)

Requirements

  • EXCELLENT

written and verbal English communication is a must
- Strong organizational and communication skills
- Experience with Jobber CRM or similar tool/s.
- Minimum of 1–2 years of administrative or virtual assistant experience (landscaping or home services industry is a plus)
- Reliable internet connection and a private, distraction-free work environment
- Availability to work during Eastern Time business hours

RATE:

Salary: TBD

Hours: Full-Time

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