Customer Service Representative

2 days ago

Ayala Alabang, National Capital Region, Philippines Gatestone & Company Americas Inc. Full time ₱240,000 - ₱288,000 per year

Gatestone & Company Americas Inc. (Philippines)

The Role: Customer Service Advisor (Voice and Chat)

What You'll Be Doing: In this role, you'll handle inbound customer calls or chats with professionalism, empathy, and efficiency. Your key responsibilities will include: Answering incoming calls or chats related to customer service and billing support Clearly explaining bills, resolving questions around balances, and identifying overdue accounts Processing credit card payments and supporting setup or changes to pre-authorized payments Communicating promotional offers and resolving disputes with confidence and care Assisting with product, service, and application inquiries Recommending entertainment packages and service solutions tailored to each customer's lifestyle and budget, promoting all additional services introduced, as required Escalating complex concerns to supervisors in line with client guidelines and meeting key performance indicators (KPIs) set by management and the client Performing other tasks as required.

What we're looking for:

  • Strong verbal and written communication.
  • Typing speed minimum of 35WPM or more.
  • A passion for delivering great customer experiences.
  • The ability to positively receive feedback and implement changes quickly.
  • Performance with integrity Reliability—you're punctual and dependable
  • Experience & Qualifications Comfortable navigating multiple computer applications Previous call center or customer service experience is a plus—but not require.

Qualifications and Experience:

  • Comfortable navigating multiple computer applications.
  • Previous call center or customer service experience is a plus—but not require.

The Schedule: (Subject to change) : Monday to Saturday 10PM to 10AM (PH Time)

Join Gatestone Philippines – A Fresh Force in Alabang's BPO Scene

Gatestone & Company Americas Inc. (Philippines) is a dynamic startup BPO company setting up operations in the heart of Northgate Cyberzone, Alabang. As part of a global organization with a strong reputation in customer experience and business support, we're bringing fresh energy, innovation, and growth opportunities to the local talent market.

We're building our team from the ground up — which means you'll be part of something new, exciting, and impactful. At Gatestone, you won't just be another employee — you'll be a key contributor to shaping our culture, processes, and success story.

Whether you're looking to grow your career, work with global clients, or be part of a company that values people and performance, Gatestone is the place to be.

Job Types: Full-time, Permanent

Pay: Php22, Php24,000.00 per month

Benefits:

  • Company events
  • Discounted lunch
  • Free parking
  • Health insurance
  • On-site parking
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee
  • Staff meals provided

Application Question(s):

  • Would you be amenable to working night shifts and shifting schedule?

Experience:

  • Call Center: 1 year (Required)

Location:

  • Alabang (Required)

Work Location: In person

  • Customer Service Representative

    6 days ago

    Ayala Alabang, National Capital Region, Philippines Tap Growth ai Full time ₱150,000 - ₱250,000 per year

    We're Hiring: Customer Service Representative - Automotive We are seeking a dedicated and customer-focused Customer Service Representative to join our automotive team. The ideal candidate will provide exceptional support to customers, handle inquiries, resolve issues, and ensure customer satisfaction while maintaining our high service standards in the...

  • Customer Service Representative

    6 days ago

    Ayala Alabang, National Capital Region, Philippines Tap Growth ai Full time ₱250,000 - ₱500,000 per year

    We're Hiring: Customer Service Representative We are seeking a dedicated and customer-focused Customer Service Representative to join our team and provide exceptional support to our valued clients. The ideal candidate will have excellent communication skills, problem-solving abilities, and a passion for helping customers resolve their inquiries efficiently...

  • Customer Service Representative

    6 days ago

    Ayala Alabang, National Capital Region, Philippines E-Solutions Full time ₱18,000 - ₱21,000 per year

    Job Title:Customer Service Representative – Insurance AccountLocation:AlabangWork Schedule:Day ShiftSalary Range:₱18,000 – ₱21,000Openings:30Job Description:We are looking for enthusiastic and customer-focused individuals to join our team asCustomer Service Representativesfor anInsurance accountbased inAlabang. In this role, you will handle customer...

  • Customer Service Representative

    6 days ago

    Ayala Alabang, National Capital Region, Philippines Viventis Search Asia Full time ₱30,000 - ₱45,000 per year

    Job Title: Customer Support Representative Location: Alabang, Muntinlupa CityWork Setup: 100% Onsite Shift: Shifting Schedule (Mostly Night Shifts)Join our partner as a Customer Support Representative and deliver exceptional service for a US-based automotive account. In this role, you'll provide vital support to customers, assist with troubleshooting, and...

  • Customer Service Representative

    1 week ago

    Ayala Alabang, National Capital Region, Philippines StaffSmart Outsourcing Full time ₱150,000 - ₱250,000 per year

    About the role StaffSmart Outsourcing is seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives (CSRs). This full-time role is based in Alabang, Muntinlupa and MOA, Pasay sites, and does not require any prior BPO experience. As a CSR, you will play a crucial part in delivering outstanding customer service...

  • Customer Service Representative

    1 week ago

    Ayala Alabang, National Capital Region, Philippines AHEAD INTERNATIONAL EMPLOYMENT, INC Full time ₱21,000 - ₱29,500 per year

    Customer Service Representative / Sales – BPO (Alabang Site)Location: Alabang, Muntinlupa CityWork Type: Full-timeSalary: ₱21,000 – ₱29,500* (Account-based)Schedule: Shifting | GraveyardAbout the RoleWe're hiring Customer Service and Sales Representatives for multiple Telco, Financial, and Retail accounts in our Alabang site.If you have excellent...

  • Customer Service Representative

    4 days ago

    Ayala Alabang, National Capital Region, Philippines Neksjob alabang Full time $70,000 - $120,000 per year

    Neksjob alabang is hiring a Full time Customer Service Representative role in Muntinlupa, NCR. Apply now to be part of our team.Job summary:Flexible hours available

  • Customer Service Representative

    1 week ago

    Ayala Alabang, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱200,000 - ₱300,000 per year

    Now Hiring: Customer Service Representative – Healthcare Account Plaza E Building, Northgate Cyberzone, Filinvest Corporate City, Alabang, Muntinlupa City, 1781 PhilippinesAre you passionate about helping others? Do you have a heart for healthcare and a voice that makes people feel heard and cared for? Join our team as a Customer Service Representative and...

  • Customer Service Representative

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines TREXAN CAREER SYSTEMS Full time ₱300,000 per year

    Launch Your Career – Customer Service RepresentativeLooking for a job you can start right away? Join our Pioneer account and take the first step toward a rewarding career in the BPO industry. Our hiring process is fast and easyWhat's In It for You:Salary package up to ₱30,000No experience required – we provide full trainingAny educational background...

  • Customer Service Representative

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines Building Takeoffs Limited Inc. Full time ₱80,000 - ₱120,000 per year

    CUSTOMER SERVICE REPRESENTATIVEBEDC Philippines Limited Inc., Filinvest, Muntinlupa, NCR, Philippines (Hybrid)ABOUT THE JOBAn exciting opportunity exists for you to join our fast and continuously growing company.We are looking for someone to fill the role of Customer Service Representative.While we have our ideal lists of responsibilities and qualifications,...