Ecommerce Sales and Operations Associate

3 days ago

Taguig, National Capital Region, Philippines Focus Global Full time ₱30,000 - ₱60,000 per year

About the Role 

The Sales Operations Associate will manage the daily eCommerce sales operations for the operations of the Singapore office.

Key Responsibilities


  1. Product Portfolio Management

  • Competitor analysis – Product pricing and market research to benchmark against competitors' products

  • Updating inventory and promotions pricing for online channels

  • Supporting coordination with eCommerce partners like Lazada, Shopee and others

  • Creating and updating product content on online Ecommerce stores

  1. Customer Experience

  • Cresting the optimal post purchase customer experience

  • Collaborate with eCommerce partner couriers to track KPIs and optimize process efficiency

  • Coordinating with different internal stakeholders on any misplaced orders, wrong deliveries, etc.

  • Special projects: Customer Failed Transaction outreach

  • Analysis: Reviewing sales performance, operational KPIs, etc

Other tasks

  • Order Management: working with different stakeholders to process orders and make sure that customers have an excellent customer journey

  • Invoicing and dispute management

  • Market research and data collection

Job Qualifications

  • Bachelor's Degree in business, operations or other related course

  • Highly interested in eCommerce and retail industry

  • Ability to manage multiple projects and meet critical deadlines concurrently, showing time management and prioritization skills

  • Detail-oriented and work well under pressure with tight timelines

  • Competent in MS Office applications

  • Basic knowledge on e-commerce web frameworks or tools is a plus, e.g. WooCommerce, Shopify, HTML, CSS


You Are an Ideal Candidate if You Are

  • Entrepreneurial: We are a team that is nimble and quick to adapt. There will be minimal to no hand-holding – this environment is perfect for someone who is independent, self driven and looking for growth opportunities.

  • An excellent communicator: We speak quickly and act quickly. This requires concise and efficient communication .

  • Comfortable giving and receiving feedback: We believe in radical candor. Everyone is empowered to speak their mind and constantly share feedback.

  • Love adopting new technology and software tools (e.g. Google Docs, Google Sheets, Slack, Asana, Xer, etc): We are always on the lookout for new tools that will make our own work more efficient.

  • Data driven: We love numbers and data. We make decisions based on quantitative figures.

  • Customer-centric: We do whatever it takes to satisfy our customers.



Location: Bonifacio Global City, Taguig - Metro Manila


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