Ecommerce Operations Specialist

1 day ago

Taguig, National Capital Region, Philippines Kareila Management Corporation (S&R Membership Shopping) Full time

Job description:

  • Identify high-friction processes, repetitive, manual workflows in the order lifecycle and propose workflow automation via internal systems or third-party integrations if necessary.
  • Develop and improve existing internal systems (OMS, Admin Panel, UDP) needed for our operations aligned with our business model.
  • Lead process documentation and collaborate with IT/Product teams to implement automation pipelines (Anchored on current market dynamics and best industry practices in full alignment with our business model), systemization for routing, manpower scheduling, other existing manual processes across all business (S&R Online, Concierge and Marketplaces).
  • Pilot and own AI-powered operations dashboards that provide visibility on KPI performances, proactive alerts on delays, pick/pack inefficiencies, auto-tagging incident logs, SLA breaches and auto-generated reports.
  • Coordinate with IT, Customer Service, Product, Business Development, Marketing and Vendors to resolve operational roadblocks and implement systemic fixes.
  • Document incident cases and improvement loops for the Operations Department Wiki, Knowledge Base, or AI training models.

Job qualification:

  • Bachelor's Degree in Industrial Engineering, Operations, Data Analytics, Information Systems, Business, Computer Science, Information Technology or a related field.
  • 2–4 years' experience in ecommerce, fulfillment, logistics, or tech-enabled operations.
  • Certifications are valued as they demonstrate specific, practical skills and a commitment to continuous learning.
  • Willing to be assigned to both corporate (BGC) and Fulfillment (Paranaque) locations on a fixed working schedule.

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