Business Development Representative

19 hours ago

Philippines Ripped Box Station Full time ₱400,000 per year

Position Summary:

We are seeking a Tier 1 Support Specialist to serve as the first point of contact for users experiencing technical issues with our MAPS and MTD solutions. This role plays a critical part in ensuring a seamless user experience by providing prompt, courteous, and effective support. The ideal candidate is a proactive problem-solver with strong communication skills and a foundational understanding of computer systems and applications.

Key Responsibilities:

Front-Line Support

  • Respond to support inquiries via email and/or helpdesk ticketing system in a timely, professional manner.
  • Accurately log all interactions and resolutions in the helpdesk system.
  • Gather and document relevant details to understand and assess user issues.

Troubleshooting & Resolution

  • Perform basic technical diagnostics for issues such as password resets, connectivity problems, and user access.
  • Guide users through step-by-step solutions and provide clear instructions.
  • Escalate complex issues to Tier 2 support or relevant teams with complete documentation.

Customer Service Excellence

  • Provide an exceptional user support experience with empathy, patience, and professionalism.
  • Communicate technical concepts clearly to non-technical users.
  • Follow up with users to confirm resolution and satisfaction.

Documentation & Knowledge Sharing

  • Contribute to and update internal knowledge base with frequently encountered issues and solutions.
  • Identify patterns in user-reported problems and suggest process improvements or training needs.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field (preferred, not required).
  • 1–4 years of experience in a technical support, helpdesk, or customer service role.
  • Familiarity with Windows and/or macOS operating systems.
  • Knowledge of mobile platforms (iOS, Android).
  • Basic networking concepts (e.g., TCP/IP, DNS, Wi-Fi).
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Experience using help desk ticketing systems (e.g., Zendesk, ServiceNow) preferred.
  • Exposure to mobile applications or mobile app development is a plus.
  • Understanding of common software applications and hardware components.
  • Excellent verbal and written communication.
  • Strong problem-solving and active listening abilities.
  • Customer-first mindset with a high degree of empathy and patience.
  • Team-oriented with the ability to work independently.
  • Effective time management and multitasking in a fast-paced environment.

Job Type: Part-time

Pay: Php Php400.00 per hour

Expected hours: 10 per week

Benefits:

  • Work from home

Experience:

  • B2B sales: 2 years (Required)
  • lead generation: 2 years (Required)
  • appointment setting: 2 years (Required)
  • Business Development: 2 years (Required)

Work Location: Remote

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