Onsite Customer Service Representative

2 weeks ago

Legazpi, Bicol, Philippines Pandr Outsourcing Full time ₱500,000 - ₱1,000,000 per year

Be the Voice That Makes a Difference: Join Our Customer Service Team Today

We are looking for an enthusiastic and customer-focused Customer Service Representative to join our onsite team. As the first point of contact for our clients, you'll play a critical role in ensuring exceptional service delivery and customer satisfaction. If you have excellent communication skills and a passion for helping others, we'd love to hear from you

Key Responsibilities:

  • Engage with customers to address inquiries, concerns, and requests in a friendly and professional manner.
  • Provide accurate information about products, services, and company policies.
  • Resolve customer issues efficiently and escalate complex problems when necessary.
  • Maintain detailed records of customer interactions, transactions, and feedback.
  • Collaborate with team members to ensure seamless customer service operations.
  • Assist with administrative tasks and contribute to a positive work environment.
Requirements

Qualifications:

  • Proven experience in a customer service role or similar position.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and a customer-oriented attitude.
  • Proficiency in using CRM software and other office tools is a plus.
  • Ability to multitask, prioritize, and thrive in a fast-paced environment.
  • High school diploma or equivalent; additional qualifications in customer service are a bonus.
Benefits

Benefits:

  • Healthy, conducive work environment (Great Place to WorkTM – Certified three years in a row)
  • Competitive salary
  • 21 leave credits + all client-based holidays
  • HMO coverage + dependent
  • Lots of opportunities to enhance your skills, acquire new experiences, work among experts, and grow your career
  • Exposure to world-class, high-level management from local and international direct supervisor

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