Customer Service Associate

24 hours ago

Legazpi, Bicol, Philippines Sutherland Full time

What's the day-to-day vibe like in this role?

As a Customer Service Associate for our Vacation Rentals & Online Travel Services account in Legazpi, you'll be managing change requests for stay dates, handling cancellation requests, addressing billing and refund inquiries, and resolving lodging complaints. Your expertise will help ensure our customers have a smooth and enjoyable travel experience.

What you'll bring to the table:

  • Provide clear and professional answers to various questions regarding Travel inquiries;
  • Meet all productivity and quality requirements and guidelines;
  • Model and work by the company's core values; and
  • Achieve and maintain required metrics and goals.

You're the perfect fit if you have:

  • Finished at least 2 years in college (or High School Graduate + relevant work experience)
  • Sales, Outbound Sales or Travel experiences are preferred
  • Excellent English written and verbal communication skills
  • Working knowledge on computers

The good stuff coming your way

At Sutherland, you're a big deal. That's why from day one, you'll enjoy perks and benefits designed to help you grow, achieve more, and build the career you deserve.

  • Paid training
  • Paid time off
  • Vision, dental, and health benefits
  • HMO + Dependent
  • Flexible scheduling based on program needs
  • Performance incentives on selected programs
  • World-class virtual support
  • Career development & advancement opportunities

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