
Operations Manager
3 days ago
About the Company
Levi & Korsinsky, LLP, a leading US-based law firm, is establishing its Delivery Center in Cebu. We are seeking an experienced Operations Manager to oversee our pioneer team. This role is central to ensuring that our Cebu Delivery Center meets the firm's standards of professionalism, compliance, and client service.
About the Role
The Operations Manager will be responsible for overseeing the daily operations of the Delivery Center, ensuring that all processes align with the firm's standards and expectations.
Responsibilities
- Lead daily operations of a team of 6–7 associates.
- Ensure adherence to performance, quality, and compliance standards.
- Work in close coordination with colleagues in the United States and India to align processes and delivery.
- Recruit, train, and develop associates to meet firm expectations.
- Provide reporting and analysis to senior leadership.
Qualifications
- Bachelor's degree required.
- Minimum of 2–3 years of leadership experience in a BPO, Shared Services, or Delivery Center environment.
- Familiarity with quality assurance, training, and workforce management.
- Strong leadership, communication, and organizational skills.
- Experience working with global teams is an advantage.
Required Skills
- Leadership skills
- Communication skills
- Organizational skills
Preferred Skills
- Experience in BPO or Shared Services
- Familiarity with quality assurance and training
Pay range and compensation package
- Monthly salary range: ₱70,000–₱100,000
- Daily commute travel allowance - (P500 per day)
- Leave credits, HMO, and life insurance coverage
- Partial work-from-home flexibility, depending on operational requirements
Equal Opportunity Statement
We are committed to diversity and inclusivity in our hiring practices.
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