Operations Manager

4 days ago

Cebu City, Central Visayas, Philippines Primus@Knowledge Specialists, Inc. Full time ₱120,000 - ₱180,000 per year
  • Provides operational and strategic direction to the diverse workforce for the installation and maintenance project all over Cebu, both copper and fiber services in the residential and business establishments
  • Assumes operations management from concept to implementation phase for communications initiatives; routine inspection and audit of service standards to maintain the highest quality of service.
  • Demonstrates strong leadership capabilities that drive team engagement, accountability, and performance excellence to boost the performance and morale of the operations teams to meet the operations KPIs and all contractual obligations.
  • Assists in the development of the project's contingency/risk management plan
  • Directly interfacing with both the internal and external clients to meet service requirements; coordinates close communication and cooperation with PLDT in relation to the delivery of service to the customers.
  • Oversees the work of all the areas of responsibility; ensures SOs and tickets dispatched for the day are completed within the required SLAs without sacrificing both quality and safety compliance.
  • Responsible for evaluating the performance of the operations teams; recommend training and development to enhance the skills and competence of the operations staff.
  • Extends assistance to other departments to achieve the operational needs and objectives.

Education:

  • BS Degree in engineering or equivalent

Experience:

  • With 5 or more year of technical experience in the design and management of communications networks
  • Must possess project management training/certification

Skills:

  • Knowledge in various telecommunications system including fiber optic, engiineering design.

Job Type: Full-time

Work Location: In person

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