Regional Operations Officer

3 days ago


Bacoor, Calabarzon, Philippines Fiberhome Phils.,Inc. Full time $40,000 - $60,000 per year

Duties and Responsibilities:

  • Extract open tickets and CMA (Corrective Maintenance Activity) lists as basis for daily team deployment.
  • Prepare, consolidate, and submit hourly reports and End of Day (EOD) reports to management.
  • Assist the Operations Team Leader and/or Supervisor in the immediate restoration of damaged fiber secondary facilities within the agreed SLA.
  • Assist in the full implementation of CMAs and ensure documentation of completion.
  • Provide regular updates to PLDT Single Point of Contact (SPOC) through emails, calls, and chat communication.
  • Support the Operations Team Leader/Supervisor in dispatching teams and closing tickets in the OFSC (Oracle Field Service Cloud) system.
  • Update and maintain all required reports and records.

Qualification/s:

  • Bachelor's degree in Information Technology, Engineering, or related field (or equivalent work experience).
  • Experience in telecom operations, fiber network maintenance, or technical coordination preferred.
  • Strong analytical and reporting skills, with proficiency in MS Excel and reporting tools.
  • Familiarity with OFSC or other field service management systems is an advantage.
  • Good communication skills for coordination with clients and internal teams.
  • Ability to multitask and work under pressure in fast-paced environments.
  • Willing to work as a reliever

Job Types: Fixed term, Temporary

Work Location: In person


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