Concessionary Card Processing Staff

2 weeks ago

Manila, National Capital Region, Philippines ABSI Full time ₱250,000 - ₱450,000 per year
Job Summary

The Concessionary Card Processing Staff is responsible for handling applications, verification, and issuance of concessionary cards in accordance with company policies and regulatory guidelines. This role ensures timely and accurate processing of applications while providing excellent customer service to applicants and stakeholders.

Key Responsibilities

  • Receive, review, and process concessionary card applications in compliance with established requirements.
  • Verify supporting documents and applicant information for accuracy and eligibility.
  • Maintain accurate records and update databases with application status and card issuance details.
  • Coordinate with internal departments to resolve discrepancies or incomplete applications.
  • Provide assistance and information to applicants regarding card requirements, status, and procedures.
  • Ensure proper handling of confidential information and adherence to data privacy policies.
  • Monitor application volumes and report on processing performance and turnaround times.
  • Contribute to process improvements for more efficient application handling and customer service.
Skills
  • Strong attention to detail and accuracy in document handling.
  • Good organizational and time management skills.
  • Excellent communication and interpersonal abilities.
  • Customer service orientation with a professional demeanor.
  • Ability to manage multiple tasks and meet deadlines.
  • High level of integrity and confidentiality.

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