Commercial Card PC Correspondence

JOB DESCRIPTION

Join our team and make a real difference every day for our customers, our community, and yourself. Be at the heart of a global financial leader, where your problem-solving skills and commitment to service help shape the future of client engagement. Unlock your potential by building your career on our strong foundation and contributing to best-in-class experiences for our clients and their suppliers. As a Service Center Account Manager within JPMorgan Chase & Co., you will develop relationships with multiple clients and their suppliers, handling a variety of servicing needs. You will resolve routine and complex inquiries in a fast-paced call center environment, educate clients on products, and support supplier engagement for card and e-payable acceptance. You will act as an account manager, assisting with reports, new products, and best practices, while providing solutions and coaching over the phone.

Job responsibilities:

• Develop and maintain relationships with clients and their suppliers to address servicing needs.
• Resolve routine and complex inquiries via phone and email in a fast-paced call center environment.
• Educate clients on products and expense reporting solutions.
• Support supplier engagement for card and e-payable acceptance.
• Serve as an account manager, assisting clients with reports and new product adoption.
• Coach clients over the phone regarding product usage and best practices.
• Suggest process improvements and best practices based on client needs.
• Work directly with client suppliers to deliver best-in-class experiences.
• Provide solutions independently to client inquiries and challenges.
• Thrive under deadline pressure and adapt to changing schedules and overtime as needed.
• Maintain consistent top quarterly Customer Satisfaction and Quality scores.

Required qualifications, capabilities, and skills:

• Three years of experience in a call center environment handling inbound and outbound calls.
• Advanced knowledge of Excel, Word, and Outlook.
• Excellent client-facing written and verbal communication skills.
• Ability to work professionally with all levels of management within the organization.
• Strong analytic and problem resolution skills for researching client inquiries.
• Ability to develop positive, professional relationships to achieve results.
• Flexibility to alter schedule and work overtime as needed.
• Ability to work during US/PH holidays and flexible shifts (WHEM shift: 9pm/10pm start time during training; post Go Live: M-Sa 7a-7p CST).
• Consistent record of top quarterly Customer Satisfaction and Quality scores.

Preferred qualifications, capabilities, and skills:

• Bachelor's degree (BA/BS) preferred.
• 1+ year of Commercial Card experience.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients—including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.