Customer Onboarding And Training Coordinator

15 hours ago

Quezon City, National Capital Region, Philippines SupportNinja Full time ₱1,500,000 - ₱3,000,000 per year

Company Description

SupportNinja delivers customer experience and back-office support services designed to help tech companies and startups succeed globally. With solutions including customer support via phone, chat, and email, alongside lead generation, content moderation, and technical support, SupportNinja empowers businesses to scale effectively. By partnering with innovative and fast-growing companies, SupportNinja plays a vital role in ensuring excellent service delivery and operational efficiency.

Role Description

This is a full-time, remote role for a Customer Onboarding and Training Coordinator. The primary responsibilities include designing and delivering onboarding programs for new customers, guiding them through the initial implementation process, and ensuring they are equipped with the knowledge and tools to succeed. The role also involves conducting training sessions, resolving customer queries during the onboarding phase, and continuously improving the onboarding experience based on feedback to guarantee satisfaction and success.

Qualifications

  • Strong experience with customer onboarding processes, training delivery, and client relationship management
  • Excellent written and verbal communication skills to conduct training sessions and offer exceptional customer support
  • Organizational and multitasking abilities with attention to detail and time management
  • Proficiency in customer success tools and technologies and experience with data analysis to track onboarding success
  • Ability to work collaboratively with cross-functional teams in a remote environment
  • Experience in customer service or training within the tech industry is a plus
  • Bachelor's degree in Business, Communications, Education, or a related field is preferred

  • Onboarding/Offboarding Coordinator

    3 days ago

    Makati City, National Capital Region, Philippines CXC Philippines Full time ₱264,000 - ₱348,000 per year

    We are seeking a detail-oriented Onboarding/Offboarding Coordinator to manage the seamless entry and exit of employees. This role ensures a smooth transition for new hires and departing employees, working closely with HR, IT, and department managers.Key Responsibilities:Coordinate and facilitate the onboarding process, including documentation, system access,...

  • Customer Onboarding Specialist,

    17 hours ago

    Makati City, National Capital Region, Philippines Otter Full time ₱900,000 - ₱1,200,000 per year

    Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants...

  • Customer Onboarding Support Specialist,

    7 days ago

    Makati City, National Capital Region, Philippines Otter Full time ₱1,200,000 - ₱3,600,000 per year

    Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants...

  • Customer Onboarding Support Specialist,

    7 days ago

    Makati City, National Capital Region, Philippines Otter Full time ₱1,200,000 - ₱2,400,000 per year

    Who We AreIn the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants...

  • Onboarding Specialist

    3 days ago

    Quezon City, National Capital Region, Philippines a06bc047-fb4f-419d-a7dd-17dbe24e2d15 Full time ₱15,000 - ₱30,000 per year

    Job Title: Onboarding SpecialistLocation: Bridgetowne, Quezon CityShift: Night ShiftWork Arrangement: Full OnsiteSalary: Up to 30KJob Description:As an Onboarding Specialist, you will oversee the full lifecycle of the onboarding process, ensuring new hires experience a seamless and positive transition into the company. You will manage communication, document...

  • Customer Service for Content Moderation Account

    2 weeks ago

    Quezon City, National Capital Region, Philippines TalentSync Training and Development Full time ₱200,000 - ₱250,000 per year

    About the role Join our dynamic team as a Customer Service Representative for our Content Moderation Account (NON-VOICE). In this full-time role based in Quezon City Metro Manila, you will be responsible for providing exceptional customer service and support to our clients. This is an excellent opportunity to develop your skills in a fast-paced and...

  • Training Coordinator

    1 week ago

    Quezon City, National Capital Region, Philippines Afni PH Full time ₱900,000 - ₱1,200,000 per year

    The Training Coordinator is responsible in coordinating strategic training initiatives and projects from start to finish, including tracking and reporting progress to Afni's Global Training Leadership Team. He/she is expected to oversee key deliverables that have a direct impact on New Hire experience, performance, compliance, and...

  • Training Coordinator

    7 days ago

    Quezon City, National Capital Region, Philippines Afni, Inc. Full time $40,000 - $80,000 per year

    DescriptionThe Training Coordinator is responsible in coordinating strategic training initiatives and projects from start to finish, including tracking and reporting progress to Afni's Global Training Leadership Team. He/she is expected to oversee key deliverables that have a direct impact on New Hire experience, performance, compliance, and...

  • Training Coordinator

    7 days ago

    Quezon City, National Capital Region, Philippines Afni, Inc. Full time ₱900,000 - ₱1,200,000 per year

    The Training Coordinator is responsible in coordinating strategic training initiatives and projects from start to finish, including tracking and reporting progress to Afni's Global Training Leadership Team. He/she is expected to oversee key deliverables that have a direct impact on New Hire experience, performance, compliance, and...

  • HMO Benefits Onboarding

    16 hours ago

    Makati City, National Capital Region, Philippines InLife Health Care Full time ₱600,000 - ₱1,200,000 per year

    Job Summary:The Onboarding Specialist is responsible for ensuring a smooth and structured transition for new clients, employees, or partners. This role involves coordinating onboarding activities, ensuring compliance with company policies, and providing support throughout the initial integration period.Key Responsibilities:Manage the end-to-end onboarding...