Training Officer

About Us:

ECCI is a leading training and consulting company in South East Asia . With over a decade of existence and 600+ clients across the region, we provide business process improvement and performance management solutions to organizations cutting across a variety of industry.

APEX Global (The Academy for Professional Excellence) is the learning solutions arm of ECCI with the sole aim to promote performance excellence amongst professionals.

We organize public trainings and in-house workshops tailored for specific organizations. Applying the experience of training over 100,000 professionals in the last decade, a strong pool of expert trainers and facilitators with expertise in a niche array of domains and a strong regional presence, we provide an extensive portfolio of high-quality industry specific and functional programs coupled with high quality training materials to deliver quality learning experience.

JOB DESCRIPTION:

We are looking for a dynamic and experienced Training Officer to take ownership of the logistics and execution of our training events. This is a mid-level role, where you will support the Delivery Lead in managing logistics and oversee a small team of Training Associates, while also handling events independently. The ideal candidate will be proactive, highly organized, and capable of managing multiple projects simultaneously, with a firm and calm personality to work effectively under pressure.

Key Responsibilities:

Training Program Coordination:

• Manage the scheduling, venue coordination (both virtual and physical), and resource allocation for multiple concurrent training events.

Team Leadership & Management:

• Supervise and guide a team of Training Associates, ensuring effective coordination and smooth delivery of training programs.
• Provide mentorship and support to associates, fostering a collaborative team culture while maintaining high performance and accountability.

Event Hosting & Facilitation:

• Facilitate and host online training sessions via Zoom, and coordinate face-to-face training events, ensuring an engaging and seamless experience for all participants.
• Be directly involved in the setup, coordination, and management of each event, ensuring all logistical details are handled efficiently.

Stakeholder & Relationship Management:

• Build and maintain strong, long-lasting relationships with internal and external stakeholders, including training partners, clients, and vendors.

Logistics & Execution:

• Effectively manage multiple training events, ensuring each one runs smoothly and meets client expectations.
• Coordinate with trainers, clients, and internal teams to ensure the timely delivery of all training initiatives.

Progress Reporting & Issue Resolution:

• Provide regular updates on training progress to the Delivery Lead, ensuring alignment and transparency throughout the process.
• Take ownership of any high-priority issues or escalations, resolving them promptly to maintain client satisfaction.

Trainer Sourcing & Onboarding:

• Aid in identifying, engaging, and onboarding subject matter experts and trainers, ensuring a diverse and high-quality pool of external training resources.

Issue Resolution & Escalation Management:

• Take ownership of high-severity requests or escalations, managing them efficiently and ensuring that resolutions are achieved to the satisfaction of all parties involved.
• Handle difficult situations or client concerns in a calm and professional manner, ensuring that service quality is never compromised.

Experience & Education:

• Experience: 2-3 years of experience in event coordination, training program management, or a similar role. Previous experience in a training or consulting environment is preferred.
• Technical Proficiency: Experience with virtual platforms (like Zoom, Google & MS Teams), project management tools, and common office software.
• Degree & Background: A degree in Office Administration, Communications, Events Management, Education, Human Resources, Business Administration, or related fields is preferred.

Job Types: Full-time, Permanent

Benefits:

• Company events
• Health insurance
• Paid training
• Promotion to permanent employee

Ability to commute/relocate:

• Makati: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Event Coordination / Management: 2 years (Preferred)

Willingness to travel:

• 75% (Preferred)

Work Location: In person