ServiceM8-Experienced Appointment Setter with American Accent

ServiceM8-Experienced Appointment Setter with American Accent

Location: Remote

Compensation: AUD $8–10/hour

Employment Type: Dayshift, Part-Time/Full-Time

Company Overview

The OE Agency partners with businesses across diverse industries to deliver exceptional talent solutions. We are currently recruiting on behalf of our client in the trades and home services industry, a fast-growing business dedicated to delivering high-quality services to customers across the Globe. They are seeking a motivated and professional Appointment Setter with a strong command of ServiceM8 to streamline scheduling, enhance client communication, and support business growth.

Job Summary

We are seeking a ServiceM8-Experienced Appointment Setter with an American accent to join our client's team. This role requires a confident communicator who can handle inbound and outbound calls, schedule appointments seamlessly through ServiceM8, and provide excellent customer service with clarity and professionalism. The ideal candidate is detail-oriented, proactive, and thrives in a fast-paced environment where client satisfaction and scheduling efficiency are top priorities.

Roles & Responsibilities

Appointment Setting & Client Communication:

• Make outbound calls to leads and existing clients, presenting services clearly and persuasively.
• Answer inbound calls and respond promptly to customer inquiries with professionalism and warmth.
• Use ServiceM8 to schedule appointments, assign jobs, update client records, and ensure accurate job details.
• Send confirmations, reminders, and follow-ups via phone, text, or email using ServiceM8.
• Reschedule or adjust appointments as needed to optimize technician availability and client convenience.

ServiceM8 System Management:

• Maintain accurate and up-to-date client information in ServiceM8.
• Track job progress, update service notes, and ensure tasks are assigned correctly.
• Generate reports from ServiceM8 to support operations and identify scheduling improvements.
• Coordinate with field staff to ensure all scheduled jobs are communicated clearly and executed smoothly.

Customer Service & Support:

• Provide a positive first impression to clients, acting as the voice of the company.
• Resolve scheduling issues and customer concerns quickly and effectively.
• Support the business owner and team with administrative follow-up to ensure customer satisfaction.

Non-Negotiables

• Minimum of 3 years professional experience as an Appointment Setter, Scheduler, or Customer Support Specialist.
• Hands-on experience with ServiceM8 (minimum 1 year).
• Clear American accent with excellent spoken and written English.
• Strong organizational skills with the ability to manage multiple calendars and appointments simultaneously.
• Reliable internet connection, quiet workspace, and ability to work remotely with minimal supervision.

Preferred Qualifications

• Experience working with service-based or trades businesses (plumbing, electrical, cleaning, etc.).
• Familiarity with CRM tools and workflow automation.
• Strong problem-solving skills and adaptability to shifting schedules.
• Positive, professional, and customer-first attitude.

Goals & Timeline

1 Month: Learn company workflows, become fully comfortable with ServiceM8, and begin handling appointment setting independently.

3 Months: Take full ownership of inbound and outbound scheduling, consistently managing ServiceM8 with minimal oversight.

6 Months: Optimize scheduling processes, improve booking efficiency, and contribute to smoother team operations.

9 Months: Operate as a trusted, go-to support for the team, ensuring all appointments and communications run seamlessly.

KPIs & Targets

• 90%+ successful booking rate from inbound and outbound calls within 3 months.
• Maintain less than 5% reschedule/cancellation rate due to scheduling errors.
• Respond to all inquiries (calls/messages) within company's required time frame (e.g., under 5 minutes).
• Increase customer satisfaction scores related to booking and communication.
• Maintain 100% accuracy in ServiceM8 job records and schedules.

How to Apply

Please submit your resume and a short audio recording (1–2 minutes) introducing yourself to demonstrate your American accent, along with any relevant experience using ServiceM8, to:

Job Types: Full-time, Part-time, Permanent

Pay: From Php360.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• Flexible schedule
• Flextime
• Opportunities for promotion
• Paid training
• Promotion to permanent employee
• Work from home

Work Location: Remote