Customer Support/Ops Coordinator I

21 hours ago


Manila, National Capital Region, Philippines Remitly Full time ₱150,000 - ₱250,000 per year

Responsibilities:

  • Process new orders for customers for vital record requests and payment services requests.

  • Familiarize yourself with tools and references (VPS, VitalChek Intranet, and VitalChek Website) for each agency being serviced.

  • Be knowledgeable of agency-specific rules on vital records.

  • Navigate information required by customers with ease.

  • Provide correct information and direct customers to the correct department/number if needed.

  • Always ensure first contact resolution.

  • Accurately input information required on VPS.

  • Ensure quality on all calls as per call center monitoring definitions.

  • Communicate effectively and always ensure customer satisfaction.

  • Timely reporting of any technical difficulties, discrepancies, or updates to the immediate supervisor.

  • Be able to meet or exceed all required SLAs.

  • Help out in new hire training, if any.

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