Customer Support/Ops Coordinator I

6 days ago

Manila, National Capital Region, Philippines Remitly Full time $40,000 - $80,000 per year

WHAT IS YOUR ROLE

This position has primary responsibilities for providing hands-on troubleshooting, feature explanation, and best practice guidance for our product. The work environment is focused on providing support to customers, partners and colleagues both in a fast-paced environment.

A successful Customer Support Advocate operates efficiently in this climate, maintains composure, exhibits professionalism, understands our services, Team needs and delivers the highest level of client satisfaction.

WHAT WILL YOU DO

  • Provide support to customers via phone, email and chat
  • Respond to customer inquiries and alerts in a timely and professional manners in accordance with the agreed SLAs
  • Diagnose, address and resolve technical issues efficiently and accurately
  • Escalate complex issues to higher-level support
  • Keep up to date with ever-changing technologies including adapting quickly to process changes
  • Participate in training sessions to enhance technical skills and knowledge
  • Knowledge-sharing sessions with the team and assist in training new team members
  • Gain a deep understanding of the client's products and services
  • Respond promptly to customer service inquiries or questions to ensure satisfaction.
  • Collaborate with and support team members when assistance is needed.
  • Take on additional tasks or responsibilities when required to meet team objectives.

WHAT WE'LL LIKE ABOUT YOU

YOU ARE…

  • Curious and authentic, just like us
  • An analytical and critical thinker, with an eye for even the most minute of details
  • Passionate about client satisfaction

YOU HAVE…

  • 3+ years of technical support experience: Primarily supporting customers via email and chat.
  • Has general knowledge of how web-based and mobile apps work.
  • Has general knowledge and experience of SaaS Products - Software as a Service
  • Passionate in creating exceptional customer experiences and can use challenging situations as an opportunity to exceed customer expectations.
  • Ability to thrive in a dynamic and evolving environment
  • Metrics-driven and proven ability to handle a high volume of customer interactions.
  • Strong conflict resolution skills and even temperament in challenging situations.
  • Ability to properly understand and convey tone via written communications.
  • Creative problem-solving skills.
  • Impeccable judgment - the ability to make fact-based decisions that support desired outcomes, particularly in ambiguous situations Loads of empathy - you genuinely care
  • Proactive attitude and ability to work with limited supervision.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.

Please read our Candidate Privacy Policy.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights.

  • Customer Support/Ops Coordinator I

    3 weeks ago

    Manila, National Capital Region, Philippines LexisNexis Risk Solutions Full time

    Customer Support/Ops Coordinator I page is loadedCustomer Support/Ops Coordinator IApply locations Manila time type Full time posted on Posted Yesterday job requisition id R99871WHAT IS YOUR ROLEThis position has primary responsibilities for providing hands-on troubleshooting, feature explanation, and best practice guidance for our product. The work...

  • Customer Support/Ops Coordinator I

    6 days ago

    Manila, National Capital Region, Philippines RELX Full time $20,000 - $30,000 per year

    The main task of a Health Online Customer Support Representative I, is to provide multi-skill/function type of support through various communication methods (phone, email and chat). They will assist different customer types who are using online products of Elsevier. The support provided are, but not limited to registration, account management, entitlements,...

  • Customer Support/Ops Coordinator I

    3 weeks ago

    Manila, National Capital Region, Philippines RELX Full time

    Process new orders for customers for vital record requests and payment services requests.Familiarize tools and references (VPS, Vitalchek Intranet and Vitalchek Website) for each agency being serviced. Be knowledgeable on agency specific rules on vital records.Navigate for information required by customer with ease.Provide correct information and direct...

  • Customer Support/Ops Coordinator I

    5 days ago

    Manila, National Capital Region, Philippines Remitly Full time $104,000 - $130,878 per year

    Process new orders for customers for vital record requests and payment services requests.Familiarize tools and references (VPS, Vitalchek Intranet and Vitalchek Website) for each agency being serviced. Be knowledgeable on agency specific rules on vital records.Navigate for information required by customer with ease.Provide correct information and direct...

  • Customer Support/Ops Coordinator I

    4 days ago

    Manila, National Capital Region, Philippines RELX Group Full time $104,000 - $130,878 per year

    Process new orders for customers for vital record requests and payment services requests.Familiarize tools and references (VPS, Vitalchek Intranet and Vitalchek Website) for each agency being serviced.Be knowledgeable on agency specific rules on vital records.Navigate for information required by customer with ease.Provide correct information and direct...

  • Tech Customer Spt Coordinator I

    5 days ago

    Manila, National Capital Region, Philippines Remitly Full time $70,000 - $120,000 per year

    · The primary task of RBI Technical Support Representative I (Online Support) is to manage and answer customer requests for assistance either by email or over the phone. RBI Technical Support Representative I (Online Support) will assist customers set up new accounts, manage user access and passwords, coordinate with different department under the PSPF line...

  • Sales Coordinator

    6 days ago

    Manila, National Capital Region, Philippines Element Ops Full time ₱6,600 per year

    We're on the lookout for a Sales Coordinator to help us source, connect, close, and manage leads for the owner of a fast-growing construction franchise in the US.  In this role, you'll work on diverse sales and operations tasks for a successful US-based construction franchise, contributing to process improvements along the way. Plus, you'll have a...

  • Customer Support/Ops Coordinator II

    7 days ago

    Manila, National Capital Region, Philippines RELX Full time

    The primary focus of the role is to ensure our scholars and university clients have the best possible experience using Interfolio products and services. You will answer all questions related to Interfolio, educating and empowering customers to become better Interfolio users. As a member of our support team, you proactively look for solutions to problems and...

  • Support Operations Specialist

    1 week ago

    Manila, National Capital Region, Philippines beBeeCommunication Full time ₱250,000 - ₱400,000

    Job Title: Customer Support/Ops Coordinator IThis role involves handling new orders for customers seeking vital records and payment services. The ideal candidate will be proficient in navigating various tools and references, including VPS and Vitalchek Intranet and Website, to ensure accurate information and direct customers to the correct department or...

  • Customer Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeCustomer Full time ₱1,500,000 - ₱2,500,000

    Job Role: Customer Experience ChampionWe are seeking a skilled and customer-focused individual to join our team as a Customer Experience Champion. This is an exciting opportunity for a talented professional to make a meaningful impact in delivering exceptional customer experiences.In this role, you will be responsible for providing personalized support to...