Customer Support/Ops Coordinator I

3 days ago

Manila, National Capital Region, Philippines RELX Group Full time $104,000 - $130,878 per year
  • Process new orders for customers for vital record requests and payment services requests.
  • Familiarize tools and references (VPS, Vitalchek Intranet and Vitalchek Website) for each agency being serviced.
  • Be knowledgeable on agency specific rules on vital records.
  • Navigate for information required by customer with ease.
  • Provide correct information and direct customers to correct department / number if needed.
  • Always ensure first contact resolution.
  • Accurately input information required on VPS.
  • Ensure quality on all calls as per Call Centre monitoring definitions.
  • Communicate effectively and always ensure customer satisfaction.
  • Timely reporting of any technical difficulties, discrepancies or updates to immediate supervisor.
  • Be able to meet or exceed all required SLAs.
  • Help out in new hire training, if any.

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