Customer Support/Ops Coordinator I

1 week ago

Manila, National Capital Region, Philippines Remitly Full time $104,000 - $130,878 per year

  • Process new orders for customers for vital record requests and payment services requests.

  • Familiarize tools and references (VPS, Vitalchek Intranet and Vitalchek Website) for each agency being serviced.

  • Be knowledgeable on agency specific rules on vital records.

  • Navigate for information required by customer with ease.

  • Provide correct information and direct customers to correct department / number if needed.

  • Always ensure first contact resolution.

  • Accurately input information required on VPS.

  • Ensure quality on all calls as per Call Centre monitoring definitions.

  • Communicate effectively and always ensure customer satisfaction.

  • Timely reporting of any technical difficulties, discrepancies or updates to immediate supervisor.

  • Be able to meet or exceed all required SLAs.

  • Help out in new hire training, if any.

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