Customer Support Specialist

4 days ago


Manila, National Capital Region, Philippines HitPay Full time ₱1,500,000 - ₱3,000,000 per year

Create impact in a high-growth fintech startup

HitPay is a one-stop payment platform for SMEs, on a mission to empower businesses with easy access to digital payments. From no-code e-commerce plugins to affordable credit card readers, we help thousands of merchants bring their business dreams to life.

HitPay is backed by Tiger Global, Global Founders Capital, HOF Capital, and Y Combinator. We're expanding rapidly across the globe and are looking for a talented Customer Support Specialist to join us for a one year contract with the possibility to extend

About The Role

As a Customer Support Specialist, you will play a direct role in elevating user satisfaction and helping their businesses grow. Acting as a trusted advisor to HitPay merchants, you'll delve into their pain points and recommend tailored solutions to optimise their experience on our platform.

Relationship-building is at the heart of this role, as you connect with users and offer excellent customer service and account management. With your help, our merchants will maximise their value on our platform, and become loyal, highly-engaged users of HitPay.

Additionally, you'll collaborate closely with our Product and Engineering teams, leveraging client insights to shape product strategy and feature development.

This is a full-time role with amazing growth potential. If you're empathetic and self-motivated with great people skills, we'd love to hear from you

What you'll do:

  • Own the post-sales cycle from customer engagement, retention, and growth of our users and become an expert on HitPay's products

  • Build relationships and become a trusted payments advisor to key stakeholders, in partnership with our Sales team

  • Provide excellent customer service through messaging platforms and phone calls, to ensure each client's success in using HitPay's platform

  • Be a great listener and uncover our user's needs, which may not be communicated explicitly

  • Identify areas for improvement in each client's business process, and communicate solutions based on HitPay's products, customer success stories, and value proposition

  • Discuss customer insights and feedback with the Product and Engineering teams, in order to drive HitPay's product strategy and innovation

  • Assess common pain points and suggest potential features or improvements that can solve these problems

What we're looking for:

  • 2+ years of customer success or client-facing experience, ideally working with a complex, technical product

  • Payments and SMB experience is preferred

  • Strong business mindset, with an ability to identify the strategy behind each of our user's businesses

  • Lots of empathy and patience. You're eager to advocate for our users, understand their pain points, and guide them through technical solutions

  • Experience handling difficult situations or customers, while remaining professional and personable

  • Strong interest in the fintech industry, and in acquiring deep knowledge about technical products

  • An analytical and strategic mind, with a deep interest in shaping our product strategy

  • Highly resourceful, with an ability to navigate through our data to find solutions to ambiguous questions

  • Self-starter who can independently drive projects in a remote working environment

  • Willing to work flexible hours on weekends and shifts

Why join us:

  • Highly motivated, smart, and ambitious team

  • Learning opportunities and growth

  • Flexible, remote working

  • Local GP medical reimbursement

  • 21 days annual paid leave

  • Unlimited medical leave



  • Manila, National Capital Region, Philippines Zappy Full time

    OverviewAs a Customer Support Specialist at Zappy, you will play a crucial role in providing exceptional support to our clients and ensuring a positive customer experience. The ideal candidate is a fast learner, technically savvy, and experienced in delivering exceptional customer support.Key ResponsibilitiesProvide prompt and efficient support to clients...


  • Manila, National Capital Region, Philippines EviSmart™ Full time

    OverviewJoin to apply for the Customer Support Specialist role at EviSmart.At Nimbyx and EviSmart, we are reimagining the future of dentistry. With cutting-edge AI-powered workflow automation and CAD design outsourcing, we proudly support dental labs and clinicians across 26+ countries. Our mission is to make dental care smarter, faster, and better—for...


  • Manila, National Capital Region, Philippines TyrAds Full time

    OverviewCustomer Support Specialist (Remote) at TyrAdsLocation: Remote (APAC) or On-Site (Bali)About TyrAdsTyrAds, a leading tech-driven loyalty and rewards platform that collaborates with various businesses to cultivate rewarding experiences for customers. With millions of users across our platforms, we specialize in innovative AdTech solutions powered by...


  • Manila, National Capital Region, Philippines Fresh Prints Full time ₱1,200,000 - ₱2,400,000 per year

    About FrontierFrontieris a subsidiary ofFresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on...


  • Manila, National Capital Region, Philippines Evismart Full time $40,000 - $80,000 per year

    Location: [BGC, Taguig]Company: Nimbyx / EviSmartAbout UsAt Nimbyx and EviSmart, we are reimagining the future of dentistry. With cutting-edge AI-powered workflow automation and CAD design outsourcing, we proudly support dental labs and clinicians across 26+ countries. Our mission is to make dental care smarter, faster, and better—for everyone.To achieve...


  • Manila, National Capital Region, Philippines Process Street Full time ₱150,000 - ₱250,000 per year

    We believe in the power of process and its potential to unlock growth in teams everywhere. Who we are:Process Street is an AI software and compliance operations platform startup from San Francisco. We help our customers build, document, automate, and track recurring workflows. Our platform automates the work, enforces the standards, and proves compliance so...


  • Manila, National Capital Region, Philippines Billo Full time €108,000 per year

    Customer Support & Automation Specialist, Night Shift 10 PM – 7 AM (GMT+8)Billo is sure that excellent service is the new cool: be part of our team and show it to the world You're striving for success, are good at solving problems, love to communicate with others, have analytical thinking and great organizational skills? YES, PLEASE – WE WANT YOU We...


  • Manila, National Capital Region, Philippines EviSmart™ Full time ₱600,000 - ₱1,200,000 per year

    Location: [On-site, BGC, Taguig]Company: Nimbyx / EviSmartAbout UsAt Nimbyx and EviSmart, we are reimagining the future of dentistry. With cutting-edge AI-powered workflow automation and CAD design outsourcing, we proudly support dental labs and clinicians across 26+ countries. Our mission is to make dental care smarter, faster, and better—for...


  • Manila, National Capital Region, Philippines Hitachi Energy Full time

    OverviewJoin to apply for the Customer Support Specialist role at Hitachi Energy.ResponsibilitiesEnsure timely resolution of customer issues within scope (e.g., order, technical, payment) or coordinate with Sales and other teams for escalation; communicate proactively with customers and foster professional relationships while capturing feedback via NPS...


  • Manila, National Capital Region, Philippines TEK INFOTREE SDN BHD Full time ₱400,000 - ₱500,000 per year

    Job Title: Customer Technical Support SpecialistBudgeted Salary: PHP 600,000/year + 5% annual bonus (approximate PHP50,000 per month)Location: Metro Manila, Philippines (Hybrid)Industry: Global Travel TechnologyEmployment Type: Permanent, Full-TimeCompany OverviewWe're a global travel technology company that powers bookings worldwide — from flights and...