Credit and Collections Specialist

Credit and Collections Specialist

Internal Job Title: Credit Controller

Work setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.

Work schedule: 3PM to 11PM Manila time, but should be flexible to 9PM to 5AM Manila time

Employment type: Permanent

Location: Makati City, Metro Manila

Pay range: We value transparency and want to ensure a good fit for both parties. We encourage applicants who are comfortable within the salary range ofPhp 24,000 to 30,000to apply.

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.

We're looking for a Credit and Collections Specialist to join our Global Credit Team. In this role, you'll help manage debt for Cambridge University Press & Assessment by driving collections and reducing bad debt risk across a global customer base. You'll also carry out credit checks, review financial statements, and support credit decisions, including escalations to senior stakeholders.

Why Cambridge?

Cambridge University Press & Assessment is a world-renowned not-for-profit academic publisher and assessment organisation, proudly part of the prestigious University of Cambridge. With a legacy rooted in over 800 years of educational excellence, we are dedicated to unlocking the potential of learners and educators across the globe.

Joining Cambridge's second largest global office in the Philippines —operating for over 22 years with 1,300+ colleagues— means becoming a part of an extraordinary institution renowned worldwide. We are recognised as a Great Place to Work for three consecutive years, reflecting our inclusive culture, strong sense of purpose, and commitment to the professional growth and well-being of our people. At Cambridge, we don't just publish books or deliver tests—we empower progress, inspire curiosity, and champion the pursuit of knowledge.

What can you get from Cambridge?

At Cambridge, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

The organization offers a wide range of benefits and opportunities including:

• Regular Employment on Day 1
• HMO Coverage and Life Insurance on Day 1
• Paid Annual Leaves (Vacation, Well-being, Flexible, Holiday, and Volunteering leaves)
• Vesting/Retirement package
• Opportunities for career growth and development
• Access to well-being programs
• Flexible schedule, hybrid work arrangement and work-life balance
• Opportunity to collaborate with colleagues from diverse branches that will expand your horizons and enrich your understanding of different cultures

What will you do as a Credit and Collections Specialist?

As a Credit and Collections Specialist, your responsibilities will include:

• Build strong relationships with customers to support timely payments and reduce overdue balances.
• Review financial data and credit reports to make informed decisions about customer credit limits.
• Keep customer account information up to date, following internal policies and best practices.
• Handle payment queries and disputes efficiently, working closely with relevant teams to find solutions.
• Collaborate with sales teams to balance commercial goals with responsible credit management.
• Maintain clear communication with key contacts via phone and email, join team discussions when needed, and ensure your work meets legal and data protection standards.

What makes you the ideal candidate for this role?

The following will help you be an ideal candidate for this post:

• Good understanding of credit control or finance processes; AAT or CICM qualification (or working towards) is a bonus.
• Clear and confident communicator — able to listen well and handle tricky queries with professionalism.
• Strong attention to detail and accuracy, with sound judgement and ownership of credit decisions and KPIs.
• Well-organised and able to manage time effectively, whether working independently or with a team.
• Open to learning and flexible in a fast-changing, growing environment.
• Comfortable using Microsoft Office, especially Excel; experience with SAP is an advantage.

If you're passionate about balancing financial risk with customer relationships through credit control and have the desire to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners, we invite you to pursue your potential with us.

Applications received through the system will be reviewed on a rolling basis and may close the vacancy once sufficient applications are received. Therefore, if you are interested, tailor-fit your CV (advantageous if you submit one with a Cover Letter) and submit as early as possible.