Travel Support Specialist

4 days ago

Manila, National Capital Region, Philippines Extend Your Team Full time ₱600,000 - ₱1,200,000 per year

This is a remote position.

About Us

We are reinventing consumer credit. We wildly reduce the cost of capital by using technology to easily tap into people's assets. Our first product is the world's cheapest credit card – backed by home equity. Using many patented technologies, we sped up a process that usually takes 4-6 weeks and thousands of dollars down to as fast as 15 minutes and $0 to get.

Who are we?

We are a well-capitalized (over $250MM in equity funding) team of technology (Square, Microsoft, Facebook) and finance (Discover, CapitalOne, Goldman Sachs) executives with top-tier investors – Founders Fund, Khosla Ventures, Max Levchin, NYCA, Sequoia, SciFi VC, Caffeinated Capital, etc.

Our team includes people who have built:

● Financial products (Square/CashApp, the earliest CapitalOne credit cards)

● Consumer products , Xbox)

● Mathematics & science infrastructure (computational research at NASA's JPL) We are missionaries who like to work hard on important problems - and build products that become infrastructure for society. We believe that using technology to lower the cost of capital for consumers is one of these problems - and if we can do it, it could have an infinite impact on people's lives. We're looking for detail-oriented, driven, and empathetic customer experience specialists who want to work with intelligent, motivated, intense, and interesting people to provide credit card travel support.

Cultural Values:

  1. Depth and rigor of thought - we try to be rigorous in our thinking & dive into the details.

  2. Minimalist - we are Spartan in our design, in our code, and even in our processes.

  3. Speed of execution - we move fast & value decisiveness. We think speed drives quality.

Responsibilities

● Working with customers to meet their travel needs, including redirecting them to our travel partner.

● Responding to customer queries in a timely & effective manner using ZenDesk, Amazon Connect.

● Working with customers to resolve issues related to their existing travel bookings.

● Dealing with escalated customers, providing de-escalation pathways, ensuring issues are fixed.

Requirements

● Experience with travel booking with credit card companies, such as American Express preferred

● At least 5 years (and above) of customer service experience with US mortgage and credit card accounts at companies such as American Express, Capital 1, Chase or Expedia

● Fluency, clarity, and good diction in English.

● Excellent written and verbal communication skills to interact effectively with customers to understand their needs

● Ability to analyze customer issues, identify the root cause, and offer effective solutions.

● Proficiency, speed, and accuracy in written communication.

● Great organizational skills & time management abilities

● Experience using customer and management tools such as ZenDesk, Asana, Amazon Connect.

● Experience using Google Sheets/MS Excel

● Detail-Oriented - we're a financial services company, so being correct about the details matters.

● Bachelor's Degree or Bachelor's Degree or comparable work experience in financial services

● Flexibility to work US Pacific time 7 AM to 7 PM (with a 1-hour break time in between)

● Must be based in the Philippines

***Due to the volume of applications we receive, only qualified candidates will be contacted.

***Pay is commensurate to experience

Job Level: L1 or L2

  • Travel Specialist

    4 days ago

    Manila, National Capital Region, Philippines Together Light Incorporated Full time ₱120,000 - ₱200,000 per year

    We're Hiring a Travel Specialist Do you have a passion for travel and helping others explore the world? If you've always dreamed of turning your love for travel into a career, we want to hear from youPosition: Travel SpecialistWork Set up: Office based (Manila)Rate: $3-$5 per hourWhat's in it for you?Competitive Salary + Sales Commission – Imagine...

  • Travel Specialist

    4 weeks ago

    Manila, National Capital Region, Philippines Together Light Incorporated Full time

    OverviewDo you have a passion for travel and helping others explore the world? If you've always dreamed of turning your love for travel into a career, we want to hear from youPositionTravel SpecialistWork Setup: Office based (Manila)Rate: $3-$5 per hourWhat's in it for you?Competitive Salary + Sales Commission – Imagine getting paid to do what you...

  • Administrative & Travel Executive

    4 days ago

    Manila, National Capital Region, Philippines ISON Travel Full time ₱104,000 - ₱130,878 per year

    Overview:Our vision is to provide exceptional service to every customer, every time. ISON Events are dedicated and passionate about curating exceptional events for our clients.Role Purpose:The role of an Administration Executive is to provide administrative support to the Events team and their clients.Responsibilities are broad but generally involve...

  • Travel Specialist

    4 days ago

    Manila, National Capital Region, Philippines Turista Travels Full time ₱150,000 - ₱250,000 per year

    Job Summary:The Travel Specialist is responsible for creating, promoting, and managing customized travel packages for individual and group clients. The role involves providing expert travel advice, handling end-to-end bookings, ensuring compliance with travel requirements, and delivering excellent customer experience.Key Responsibilities:Consult with clients...

  • FCM Asia-Service Hub Travel Consultant

    2 weeks ago

    Manila, National Capital Region, Philippines Flight Centre Travel Group Full time ₱600,000 - ₱800,000 per year

    FCM is one of the world's largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM's flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel...

  • Marine Travel Consultant

    4 days ago

    Manila, National Capital Region, Philippines American Express Global Business Travel Full time ₱250,000 - ₱600,000 per year

    Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.Marine Travel Consultant role is to deliver outstanding travel service experience...

  • Marine Travel Consultant

    4 days ago

    Manila, National Capital Region, Philippines American Express Global Business Travel Full time ₱300,000 - ₱600,000 per year

    Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.Marine Travel Consultant role is to deliver outstanding travel service experience...

  • Marine Travel Consultant

    4 days ago

    Manila, National Capital Region, Philippines American Express Global Business Travel Full time ₱900,000 - ₱1,200,000 per year

    Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.Marine Travel Consultant role is to deliver outstanding travel service experience...

  • Product Support Coordinator

    4 days ago

    Manila, National Capital Region, Philippines Goway Travel Full time ₱30,000 - ₱60,000 per year

    PRODUCT SUPPORT COORDINATORJob Type:Full TimeLocation:HybridReporting to:Product Support Team LeaderJob PurposeThis position deals with product managers and suppliers and our contracts with them. Your main responsibility is to load contracts into our database and to help keep the database up to date.What will be your key responsibilities?Work various tickets...

  • Travel Intern

    2 days ago

    Manila, National Capital Region, Philippines Turista Travels Full time ₱150,000 - ₱250,000 per year

    Job Summary:The Travel Intern will assist the travel agency team in handling client inquiries, preparing quotations, and supporting booking operations. The intern will gain exposure to real-world travel and tours operations, marketing, and customer service.Key Responsibilities:Assist in preparing travel quotations and itineraries.Support in handling client...