Customer Service Agent

1 day ago

Mandaluyong City, National Capital Region, Philippines ibex Full time ₱200,000 - ₱500,000 per year

Pioneering Account in Shaw- Earn up to 34k all in | w/ Completion Bonus of 15k

Responsibilities

  • Build customer relationships and deliver above-and-beyond customer support through phone, email, and live chat.
  • Quickly and thoroughly solve problems for customers anytime if deliveries, transactions, and experiences don't go 100% as planned.
  • Think creatively about ways in which we can optimize each customer's experience, present to the team, and then make it happen.
  • Master our internal inventory, order, and customer relations systems in order to efficiently and effectively process orders and answer customers' questions.

Qualifications

  • Learn the products inside and out in order to offer style advice, and to help customers find the products they need to fill their particular needs.
  • Study our style guide and be well versed in styling in order to offer appropriate style advice for different events, and styles. Ask the customer questions to provide them with the best styling advice for their needs and style.
  • Learn the ins and outs of the back-end of the website, including how to use any outside systems or plugins which may help with any customer service needs.
  • Provide thoughtful, strategic insight regarding customer needs to all areas of the business such as marketing, merchandising, photography, and buying teams.

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