Customer care, agent, Manila Philippines

3 hours ago

Quezon City, National Capital Region, Philippines iCatholic Mobile Full time ₱200,000 - ₱250,000 per year

Company Description

iCatholic Mobile is a full-service Mobile Virtual Network Operator offering mobile telecommunications plans, services, applications, and media tailored for a Catholic and family-oriented audience. As America's only Catholic wireless provider, iCatholic Mobile supports non-profit Catholic organizations and strives to provide a source of joy, hope, and beauty in worship. Operated by individuals devoted to the Catholic faith, the company aims to glorify God and defend the Catholic Church through its services. iCatholic Mobile is rooted in a mission to deliver faith-aligned technological solutions while fostering a strong sense of community and devotion.

Role Description

This is a full-time, on-site role for a Customer Care Agent, located in Quezon City, Philippines. The Customer Care Agent will be responsible for providing exceptional customer service and support, addressing customer inquiries, ensuring satisfaction, and resolving concerns efficiently. Other daily responsibilities include active communication with customers, maintaining accurate records of interactions, and fostering positive relationships to enhance the overall customer experience.

Qualifications

  • Proficient in Customer Service, Customer Support, and Customer Satisfaction
  • Strong Interpersonal and Communication skills
  • Demonstrated ability to build rapport with customers and address their needs effectively
  • Excellent problem-solving skills and a solution-oriented mindset
  • Basic computer literacy and proficiency with customer management systems
  • Ability to work collaboratively and independently in an on-site setting
  • Familiarity with the Catholic faith and community is an advantage

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